Not resolved
0 comments

/

Dear Sears/To whom it may concern

Ref: Sears auto center,Plantation,fl

Today,Tuesday,August 21,2012,between 2-3PM, I went to sears for my battery checkup, I was told that I had Di hard Gold (7 year warranty)which is currently not available,it was under my wife name and old phone number ( ) I asked for to add new phone number and correct last name he replace with my name. after checking with manger the initial tech told me that he will replace with 1 and half warranty one they have in stock with no extra charge and same warranty and he did.

I asked for my replacement document and initial tech and another one name Joseph said i have to pay $ 61 dollar for the replacement battery to get the receipt .I explained to him it was freely replaced and he did it after checking with manger and took half and hour, the new tech told me he did mistake,I have to pay $61 or I can go with out replacing document.

I asked for the manger,he told me he in not in office and you have to wait,not know how long it will take.

I kept waiting and then Assistant manger "Randy Windloss" came in and even without asking me he said pay $61 or he is going to put back my old battery. when I try to explained he said let me first void the transaction, he did and instead of resolving he tech mistake told Josef to put back my old battery and run to his office.

After one and half hour wasting my time It was really horrible, I got "the worst customer service" I kept my self calm and ask his name card and

on top of it while they put back my old battery my Audio and Security system disabled which is still not working.

I can not explain more than this,It was just a pain , unbearable experience which I never had from sear or even other store before.

I hope by contacting you this issue will be resolved, and I will continue to provide you with my feedback in future

Thanks

Had an Experience with Sears Auto Center?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Mavis Discount Tire - Botched Alignment Mavis Discount Tire "I bought 2 new tires elsewhere because the last time I bought tires there they put the wrong size on. Mavis did an alignment on the vehicle & 5 weeks..." Read more Sears Auto Center - Car Repair Review from Duncanville, Texas Sears Auto Center "The store on 3450 W Camp Wisdom in Dallas, TX is the most unprofessional place I have ever gone to. They broke the front grill of my car and failed..." Read more Sears Auto Center - SEARS OUT THE WRONG TIRES ON MY CAR AND REFUSES TO WARRANTY THEM TO BOOT! Sears Auto Center " UPDATE... 48 HOURS HAVE PASSED AND THE DISTRICT MANAGER DID NOT CALL ME, OR ANYONE ELSE FROM SEARS... OUTRAGEOUS DO NOT BUY AT SEARS... they will put on the WRONG..." Read more Sears Auto Center - Wheel Alignment Review from Newark, New Jersey Sears Auto Center "Got alignment and rotation for my 4runner and asked that a note be put on work order "try not to scratch rims". Associate said no problem l'll talk to tech...." Read more Daniels Jewelers - *** daniels jewelry Daniels Jewelers "They should go out of business and die there pushy and go against people agency, and the force you to buy something, i would love to destroy the conpany, they..." Read more Lazada Philippines - Paying without the item Lazada Philippines "Yesterday I got my order its Piedras earring two in 1 upon delivery the amount I was paid off in the receipt is with the amount of the other item..." Read more Ryan Homes - Poor workmanship Ryan Homes "Reason 1000 why you should never buy a home built by Dan Ryan. Had a pipe burst in the kitchen and when the corner cabinet was removed this what we..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more