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Took our van for an oil change , they said it would take 1 hour, we went back a few times to cheack on our van, all bays were always empty , workers were just standing around talking, smokeing so we ask them if our van was done they said No they haven't got to it yet. We came back 30 minutes later all bays were empty is it done , They got rude and loud we will get to it when we get to it, laughing at us . with 2 little kids , called CSM , he acted like he didn't care.

Christiansburg Virginia Sears Auto Center is Rude and They don't Care

Product or Service Mentioned: Sears Auto Center Oil Change.

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Please accept our sincerest apologies for any unpleasantness you encountered in our auto center. We are truly dismayed to learn of your experience and we can assure you this behavior is inexcusable. We would like to follow up with you in regards to the service and appreciate any feedback you would like to provide us with.

At your convenience, please contact our office via email at In the email, please provide a contact phone number and the phone number your automotive service was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name (Whitneykps) you used to post on this site, for reference to your issue. We truly value your business and look forward to talking to you soon.

Thank you,

Zenaida M.

Social Media Moderator

Sears Social Media Support

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