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Got alignment and rotation for my 4runner and asked that a note be put on work order "try not to scratch rims".Associate said no problem l'll talk to tech.

Guess what rims were scratched,very disappointing not dealing in good faith.

Kaneohe,Hi.Sears.

Reason of review: Poor customer service.

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Anonymous
#985036

Before taking my vehicle to Sears to have 4 tires installed and alignment performed I made sure my wheels were cleaned and polished, thinking they would take extra care. When I walked to the parking lot to retrieve my vehicle my white factory painted wheels were smeared with black greasy handprints were all chipped and scratched, WTF! Service Manager denied it was done there and was like that when brought to them!

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