I was checked in and given an estimate at 10:31am for a front wheel alignment and four tire balance. I was the fourth car in line for service when I arrived. I spoke to other customers that day who had service from new brake pads, front wheel alignment, battery change etc. 12 customers cars were serviced before my car including another Hyundai Equus. My car was finally placed for service at 1:12pm and was completed at 1:42pm. The excuse that...
Had Sears put in total brake system on my Honda Pilot. Had problems from day one. Slipping on front right wheel and very noisy. After 3 visits they admitted that there is a problem, they diagnosed after that is was ABS. Took to dealer and this was not the problem. They would not repair problems and now say it is out of warranty and they will not do anything to keep my business. Now it rubs consistently and needs to be completely replaced. ...
The store on 3450 W Camp Wisdom in Dallas, TX is the most unprofessional place I have ever gone to. They broke the front grill of my car and failed to offer any compensation or explanation. The manager was extremely rude and discriminatory. He even threatened to call security, when all I did was ask questions. I never got irate or aggressive. This place is horrible and I will escalate this matter to the media. They are rude, incompetent, racist,...
Worse experience ever. They can't even align or balance a car right. Went 4 times to get the issue fixed and everytime the employee who got the car would admit that nothing had been done to the car the first time. Terrible employees who don't know what they are doing and manager refused to refund the money back. I believe that if a job isn't don't well or done at all, customers should be refunded.
I purchased the road hazard protection, but if I want them to check out a leaking tire it takes 3 hours. Today is the second time I had to take it someplace else and pay them to fix the tire so I could just get on with my day. A complete waste of money, next time I will buy my tires from a place that upholds their "warranty". Wish I could get a refund on that fee.
I was out of country past two years, and obviously my car had multiple problems. I noticed that my handle was pretty stiff to drive around, so I stopped by Sears Auto Center during the labor day weekend to get this problem out of my way before driving to Georgia from Maryland. Almost three weeks from Labor day, an adviser at Honda service center recommended me to change the power steering wheel fluid again when going through an inspection with...
Car was towed for a flat tire and we were told it would be ready in an hour and a half. We were not allowed to pay over the phone so I had to leave work early to pickup. Upon arrival they told me the car hadn't even been looked at yet and the attitude from the customer service rep was less than stellar. I then asked for my keys back so I could have it towed to another location and they also gave me a hard time about that and did not want to...
Sears attempted to fix the issue but couldn't and told us to take the car to the Dealership. - Dealership stated two things a. The second fan should NOT have been replaced b. When removing the fan, Sears ripped a cable going to our AC compressor and tried to fix it...but it was a very bad fix. I paid the Dealership to replace the cord going to the compressor. They have photos and proof that this was a very new "fix" 3. I paid $800 for tires...
I have had the front passenger tire in for service twice. Now I'm needing to add air routinely to the back drivers side as well as the front passenger. I will be bringing it in AGAIN to check these tires. How many times do I need to bring in the same problem before I get a new tire? Driving on low as much as I have had too is doing in the tread. I don't know why I have to enter 100 words I just want my tires fixed! It would be nice to have a...
The most recent in incident was with a representative over the phone about the warranty on my Die Hard Gold Battery. My battery has not been working due to my car not being used for extended amounts of time. I wanted to verify whether it was still covered under warranty prior to making a 45 minute drive all the way into Brandon, FL location. The representative did not even want to look up the account initially. Then when I provided the account...
I wanted a new tire, not a patched one. I was told by the salesperson that there wasn't a manager around. I got the manager from the main store and introduced him to the incompetent salesperson. I was promised a call when they were stocked with the new tires that I bought. Twelve days later, still no call. Sear Auto back to there terrible customer service ways. Tire that was patched leaks air so bad that I have to put air in it twice a...
I finally get up to the counter and the guy I talked to when I dropped of my car at 8:00am for my tire rotation appointment didn't even remember who I was and didn't sound competent when I asked what had been done because I knew they didn't do the sensors I requested to also have replaced. I asked for the manager and was told he wasn't there. I asked for the assistant manager and was told they didn't have one when actually the customer service...
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