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Waste of time!! My car has a brake issue and I saw a coupon for Sears Auto Center online for Free Brake Inspection.

I had to make an appointment, took off a half day from work, arrived early, representative said they'll look at my vehicle. After waiting over an hour I asked why the delay, he apologized and assured me they'll get to it soon. I fell asleep in the waiting, I woke up I'm the only person there and my car is STILL WHERE I PARKED IT NOT MOVED. I demanded my keys back after waiting over 2 1/2 hours in an empty auto center that claims to be busy.

Calling the complaint line and speaking to the broken English help desk was just as frustrating. NEVER AGAIN!!!

Product or Service Mentioned: Sears Auto Center Car Diagnostics.

Reason of review: Poor customer service.

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Just experienced the same thing. And ended up with an overinflated price quote.

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