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Sears Auto Center - Tire Replacement Review
Sears Auto Center - Tire Replacement Review
I took my car to sears to have tires put on it and they cracked two out of four rims. They tried to tell me that the crack was under the wheel weight where they couldn't see it and put JB Weld on the one. The rims take strips not lead weights on the outside where the...
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Anonymous
Anonymous

Went for service at Victor NY they did not know what they are doing. Waited waited no compensation. Just they are always right.

Anonymous
Anonymous

Sears should have, honored they're commitment, and replaced rims, and any other damage. No wonder, they had to merge with K-mart, to keep from going under. No surprise.

#1033108
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The manager is rude!! He was outside smoking cigarettes with a line of 8 people. Called a customer a Hispanic customer a thug & because he had tattoos. When he is not smoking cigarettes he is on his phone. I have been here multiple times. I asked for a particular tech...
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1.3
I liked
  • Service provided by rodney mchaney
#1028446
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Customer Service - Sears Automotive This letter is to complain about uncooperative service I recently received from a Sears Automotive customer service representative named Jesse– @ the Elyria, Ohio – Mid-Way Mall Sears automotive center. This experience makes it very...
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I didn't like
  • Uncooperative service
#1021392
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Sears Auto Center Customer Care Review

Sears Auto Center
#964263
1.0
Details
Just wondering why a automotive center only has one mechanic working. They are open 8-7 but i need to make an appointment to get my breaks done. What happened to customer service. I have come to sears for years but i guess i have to find a new place
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Customer service
Diversity of Products or Services
Service Scheduling

Sears Auto Center Oil Change Review

Sears Auto Center
#962324
2.8
Details
More time than they told me. I come at 11:30am for a regular oil change and the representant told me at 12:30 you car is ready but now is 1:40 and my car is not ready yet
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Service Scheduling
Staff
Value for money

Sears Auto Center Car Repair Review

Sears Auto Center
#956842
Rude and fixed the wrong part
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Sears Auto Center Tire Replacement Review

Sears Auto Center
#956496
1.6
Details
I went to Sears Automotive and had one tire to replace they never even touched vehicle and now I have to wait until tomorrow. They are short staff and have little or know supervision.
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Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Last week my girlfriend had an oil leak on her Volkswagen CC. She took the car down to sears to have her tires replaced and fix the oil leak. We got the car back about a week later (which is very long for a fix like this) The car drove okay until about 5 days later,...
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#1009983
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Went to Sears to buy tires and alignment. Told them we would make an appointment. They called us and said they could do it quick. We drove over at 1215 and said it woukd take about an hour. After an hour we looked to see our truck still parked. Person inside said they...
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1.8
#1003148
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Sear auto in boardman ohio is a *** and cheap, sleezy place. Took my car in to get new tires on,and a new alignment of course specifically told them i wanted the tires back, when i came to puck it up they said that my old ones were already taken care of and refused to...
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1.0
I didn't like
  • Jerks attitude
  • Sales people
  • Customer service sucks
#983381
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On website states walk ins welcome.. walked in so the rep would tell me i have to check .. then coming back to say it will take 2:30 hours.. so i got an appointment for next day for me to come in next day getting the answer that my car model needs to have the oil...
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1.1
#983071
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Sears Auto Center - Tire Replacement Review
I just needed 2 tires on the front of my car. I walked around the mall as they worked on my vehicle. I got a call saying they wanted to show me something on my car. When I walk back to where my car was, 2 Sears employees were under the hood. AGAIN, I JUST NEEDED AND...
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1.5
#981323
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Ordered tires three weeks ago. Was never told they were back ordered until I called to check on them. They offered to order other cheaper tires and I said fine. They told me they would be here a week later. A week came and went and no call or mention that they arrived....
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1.6
Product
I didn't like
  • Careless
  • Poor customer service
  • How long it took
#979171
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This place is the absolute worst. I schedule an appointment for 4 o'clock on a weekday, drive all the way down there for them to tell me that the appointment has been cancelled and that I should come back the following morning. The following morning, I arrived and they...
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1.0
#978623
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