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Sears Auto Center - Hayward, CA. 4 1/2 hours and still waiting

I came in to have a nail removed from my tire. The service is under warranty. I arrived when the store opened at 11:00am. There were only a handful of cars in the bays and very little foot traffic. The mechanics are walking around like zombies and the service staff is not at all engaging. I love Sears, but this store already has a fork stuck in it. Sad.
1.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1363792
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Sears Rolling Oaks Mall San Antonio Texas. Stop by to see if Sears Automotive Mechanics could check a noise coming fro under the Hood, They took the truck in, checked it came back and told me its the Alternator, i said fine fix it, keep in mind i was at sears for 5 to...
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1.3
#1361887
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Good Evening Sir, My name is Jeffrey Crowe. I am very disappointed in the customer service or the lack not received. Sept 15 at 10 am I was scheduled for a wheel alignment. I received a confirmation email and a phone call (Calvin) for my appointment. I arrived 15 mins...
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1.0
I didn't like
  • Customer service sucks
  • Unprofessionalism
#1360549
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On 5/18/2018, I went to Sear Auto at New Park Mall, Newark CA. I purchased a 12 month contract for tire realignment. That day, the tires were realigned. Then, about a week later, the store announced on TV/Internet that they would be closing. Nearest Sears is in Hayward...
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4.5
I liked
  • Customer service
  • Technical work on realignment was excellent
I didn't like
  • Policy on the contract
#1358597
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My feedback is related to all-wheel alignment services provided by your staff at the Sears Auto Center at Buckland Hills, Manchester, CT. For identification of salesperson and location, these are details I got from email receipt: Store Associate: Kalowtie M Location:...
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2.0
I didn't like
  • Poor quality assurance during first visit
  • Rip-off attitude of sales person
  • Poor customer service attitude of sales person
#1353420
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Sears Auto Center - Purchased tires and all for have defects

All for tires are defective and they are charging me in the process of all this.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1337279
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I brought car in at 10:30am and informed would be completed between 1-2pm. At 1:30pm after noting car untouched, I approached front desk to inquire whetber or not a work order had been relayed to mechanic. Front desk worker went in back to check in a panicked atated of...
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2.7
#1333583
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On October 2014, Sears Auto Repair supposedly replaced everything on my breaking system including the rotors. Yesterday, after I had my brakes repaired (after only 17,000 miles on the brakes installed by Sears) I had to have the entire nrake system replaced and found...
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h.kitchener
h.kitchener

Verify that you paid for new rotors 4 years ago by looking on the invoice Sears would have given you showing what was done and at what cost. On most cars you can "turn" the ro...

1.0
#1332817
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Sears Auto Center - Battery diehard

We used Sears automotive at metro center in Phoenix az for over 9 years on several cars under Gold Rush Transportation and no one can find record of my 2004 econo van. My diehard gold battery neeeds to be replaced. I need help asap
#1331514
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Rieben at the Ckackamas store was going to call right back with the estimate, after 3 1/2 hrs i finally called back. I recieved the estimate and then inquired as to the cost of rotors if it were to be necessary, he replied in a pissy put out way that I did not ask for...
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#1329645
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