Sears Auto Center Reviews and Complaints | searsauto.com @ Pissed Consumer

Most helpful review

Mar 08, 2012 PissedConsumer259905 of Dallas, TX

Sears does not honor battery warranty

Gold Diehard battery (3 years replacement/100 months prorated warranty) failing after 27 months. Had to jump car 7 times in last 3 months. My auto mechanic tested battery cells and found a dead cell. But Sears says battery is fine (load tested after I had jumped it...

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34 comments

Aug 24, 2019 PissedConsumer1737687 #1737687

Just bought a battery from them 12/16 /16 my car battery needs a jump looked at warranty 2 years fml I've always used die hard so im basically screwed on warranty

0 0

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#303267

Location

Madison, Wisconsin

Jan 03, 2022 PissedConsumer3225211 of Humble, TX

Car battery waranty issue

I got no results. I kept calling and they would transfer me to the warranty dept. in which the line has been disconnected.

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#3225211

Location

Humble, Texas

Dec 02, 2021 PissedConsumer3117396 of Washington, DC

Incomplete car repairs

I had upper Control Arms replaced on my vehicle and as a result, the ABS, VSC and VSC OFF lights were on my dashboard. The serviceman informed me that Sears was at fault for damage to the sensor. I went to get the sensor replaced an hour from my leaving the repair shop, the lights were back on. Additionally, the squeaking noise from the control arms can be heard. The Silver Spring Md. store in White Oak closed its doors on Nov. 27, 2021, and I am left with incomplete work which I paid over $700.00.

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#3117396

Location

Washington, District Of Columbia

Sep 28, 2021 PissedConsumer2916877 of Manassas, VA

Customer service

1.0

Worst customer service I've had ever.people doesnt know what they are working about. Moved me here and there.

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#2916877

Location

Manassas, Virginia

Aug 15, 2021 PissedConsumer2777744 of Cypress, TX

Customer service

1.0

Battery warranty .. Leaving you on hold and doesn't get back on phone. No one knows how to connect to the auto center

User's recommendation: Bad customer service and leave you on hold.

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#2777744

Location

Cypress, Texas

Aug 07, 2021 PissedConsumer2750852 of San Antonio, TX

Dishonest and Disregard for Paid Sears Auto warranty

1.0

Raymond Vasquez is not a good manager at Sears Automotive at the Southpark mall location at San Antonio, TEXAS. He has no regard for customer loyalty. He will not honor 1 year warranty paid for alignment, because he doesn't get a commission for free service, although...

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#2750852

Location

San Antonio, Texas

New Reviewer

Jul 29, 2021 kiranbakshi B

Car battery waranty issue

1.0

My car battery is under Sears warranty. The battery has dies and nearest Sears auto center is 150 miles from my residence. I have been trying to call sears warranty departments since July 10. However, there is no resolution of my issue as yet. For each call

User's recommendation: Be careful before you trust on Sears warranty and their customer service.

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#2724375

Location

Austin, Texas

Cons

Poor repair on our truck
Utter disregard for customer time

Preferred solution

Full refund

New Reviewer

Jul 24, 2021 Jack S Okp

Due hard battery died

1.0

Sears has the absolute worst telephone support. Loops within loops of auto voices with no ability to choose an option to talk to a general customer service rep, which I needed. Then once you finally find a combination of selections to talk to a human, the person gave me a number to call that was no longer a working number. Speaking of which, the web was full of 800 / 866 / 877 phone numbers on various Sears websites that no longer go to Sears entities. One number went to a law firm, another to a home improvement co. Sears give it up if you dont want to provide first class support.

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#2710547

Cons

Every possible con you can think of

Preferred solution

Let the company propose a solution

New Reviewer

Jul 19, 2021 Venkat V Ule of Chandler, AZ

Alternator not working

5.0

I replaced my alternator at sears auto center, my car is lexus es 350, it is not working now. Can you refund the money, Sales check number is 0267********

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#2696088

Pros

Effiecent

Loss

$800

Preferred solution

Full refund

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New Reviewer

Jun 25, 2021 Lisa C Tbw

Dry angry

2.8

Y'all just up and closed all seats auto what am o supposed to do now!!! *** Sears *** Sears *** sears

User's recommendation: *** Sears.

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#2635505

Preferred solution

Sears auto shop

New Reviewer

Jun 11, 2021 B M Spl

Sears had replaced my cars front pads and rotors and they telling me they have gone bad only after 3000 miles

1.0

Though warranty supposed to cover 18000 miles they say out of warranty since warranty time frame elapsed . What kind of pad and rotors last only 3k miles. Makes you wonder what was used if any

User's recommendation: Avoid this place at all cost.

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#2603478

Cons

Careless

Jun 09, 2021 PissedConsumer2598455 of Jersey City, NJ

THE WORST!!

I order tires supposed to get them today Wednesday june 9 paid in full!!!! No one answered phones!!!!!! No one call telling me anything!!!!!!!! Im pissed off! Im at work try calling 800 numbers no luck!! NEVER AGAIN!!!

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#2598455

Location

Jersey City, New Jersey

New Reviewer

May 12, 2021 Yohannes T

Repair disput

1.0

Sears auto center at white oak silver Spring, MD replaced my tire sensor, but it is not working and the light is still on. I talked to the center manager and the response I received is saddening and disappointing. The utmost poor customer service and poor maintenence.

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#2548663

Location

Silver Spring, Maryland

Service

Sears Auto Center Car Part Replacement

Cons

Sears giving me the run around
Service was horrible

Loss

$96

Preferred solution

Full refund

Mar 31, 2021 PissedConsumer2483591 of Millersburg, PA

Tire issue

1.5

I never received a call back from customer service for defective tire &;;;;;;;;;;;;;; reimbursement options. Tcy

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#2483591

Location

Millersburg, Pennsylvania

Mar 11, 2021 PissedConsumer2454215 of Baton Rouge, LA

No stores open to service vehicles which I paid a lifetime warranty on

1.2

I purchased a lifetime alignment on my two vehicles in a lifetime road hazard protection plan on all my tires and theres no store open to warranty that and to fix my equipment I have to go to another store like fire stone and pay them $30-$60 to do the same thing that I paid a warranty on how do you get in touch with Sears to find out what to do

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#2454215

Location

Baton Rouge, Louisiana

New Reviewer

Jan 04, 2021 Adrian E Quk

Lifetime alignment package purchased and no shop to take to.

1.0

I got a lifetime alignment package with sears auto center and all your stores closed in my city. Las vegas. I cannot find my reciept but i bet you can find it in your computer. I dont even think i used the service one time. The closes shop to me is in california. I cant drive to cali with a misalignment. So what do i do. Can i get my money so i can get someplace else to do it?.

User's recommendation: Dont get any care pakages from sears auto centers cause they are all closing.

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#2364513

Location

Las Vegas, Nevada

Loss

$280

Preferred solution

Full refund

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Location	3/5
Price Affordability	2/5
Website	2/5
Discounts and Special Offers	2/5
Diversity of Products or Services	2/5

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