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I brung my car in Tuesday for service. The check engine light was on they changed tge thermostat didnt work they had it for 2 days. Still didn't solve the problem brung it back first thing this morning. I was the first customer . Ill called back to check on progress....
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1.0
#1308788
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Sears Auto Center - Complete waste of time!

Had my vehicle for 6 hrs on a power steering leak. Then couldn’t identify the problem! When I complained Martin said “do you just want to pick up your car?” POS! Then charged me $59... after all of this said he would show me a picture of what the issue was....
#1305942
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I went there for a four-wheel alignment. I even purchased and extra camber bolt that was recommended by the technician. He rushed through the work and ruined my car's handling, now my car is pulling so much. I am so angry and when I went back they refused to do...
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#1302928
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Had purchased battery one year back from Sears Auto center, Merrillville, Indiana. After one year the battery is leaking acid and when to them to check if it could be replaced as it had warranty. The representative who attended me was so rude not even responding...
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#1295942
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Sears Auto Center - Pricing not correct

Their advertised maintenance pkgs state x $$ off full price. I go in and request their platinum pkg. I am told 20% more than advertised for my car (which is fine) but only $60 discount. Their ad in store and online says save $80. So why am I paying more for my car AND getting less discount? The person working the counter said that is what the computer is ringing up - really???
2.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1287691
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I had what I thought was a very minor issue involving a refund for a battery I paid for but was not in stock. Website said it was in stock, processed the order, charged my credit card, gave me an appointment at local Sears Auto Center. Very nice gentlemen from the...
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#1285772
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I have been a loyal customer and going to Sears for many years getting my oil change and tires rotated ect. Today I went to Sears Automotive in Manchester Ct and told the associate that I was there to get my oil change and tires rotated she ask for phone # and looked...
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#1285536
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Today, my car was making some scraping noises so my husband took my car to Sears auto to get fixed while I was at work. Upon dropping off my car, my husband explained that the car was mine and that I would be paying for it with my credit card. He continued to tell the...
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1.1
I didn't like
  • Dishonesty
  • Unprofessionalism
#1283758
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Never again, I took my car to Sears because it was convenient for me. I should have gotten the clue the first time. Took my car in for front end steering problems. They gave me an estimate which just listed all the parts involved in the front of a car, shocks tie rod...
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Et_Tu_Brutae.User
Et_Tu_Brutae.User

Dear Reviewer # 1282058:Thank you for taking the time and great testimonials to some of the major problems and issues with Sears. I hope that what I researched and offer as a ...

#1282058
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I went to Sears auto center to get an oil change this morning (06/15/18) at around 9:30ish. I left my car with the service desk who gave me a paper that said the estimated completion time was noon. I came back at 11:55 when I was told the work was in progress and will...
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1.0
#1281276
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