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I purchased a one year alignment agreement when I bought 2 tires. At that time, they did the alignment at the Peru store and all was well. The Peru store closed up and went out of business. Less than a year later, I purchased 2 more tires and wanted a front end...
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1.0
#1263450
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Sears Auto Center - Terrible

Been here since 8am, to get my right rear flat tire fix and all ohters rotated, still here. They have several costomers and 1 technician, also 1person working at the desk. The time now is 10:30 am. Sears auto center White Marsh Mall. This is not my first bad experience with this center. They always seem to be under staffed.
1.0
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Customer service
Reliability
Service Scheduling
Staff
Website
#1261563
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So after going to the District Manager about the incident with the Oil Change. They gave the case to an Examiner who was very nice over the phone but, to lazy to come out to look at my car. He asked me to fax over the receipt to show where I paid $880 for repairs to...
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1.8
I liked
  • I like that fact that they were 10 minutes from my home
I didn't like
  • Sears claim dept did not refund me for the oil change diaster
#1257033
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Sears Auto Center - Complaint for bad services

At new Brunswick NJ location since 1pm and now it's around 6pm. Still not able to get the car back for battery replacement. Horrible service. Also being told of new charges instead of in the beginning.
#1251944
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Sears Auto Center - Bad Tire

Purchase two rears tires Fromm the Sears Auto, in Charlotte ville?va. (Fashion Square Mall). On May 8th. The right reason kept losing pressure. Had to return 3 time with in 20 min. Of leaving. The forth time on way the went flat. I don’t think I am being treated fair. Taking tire back in the 9 th. The manager was I don’t think I should pay for a default tire. N EED. MY CAR.
1.0
Details
Customer service
#1251363
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In December of 2017, I purchased new brake assemblies for my vehicle’s rear wheels from the Sears Auto Center. Since having these brakes installed by the employees, I have been inconvenienced with a high-pitched squealing sound whenever applying the brakes. I...
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1.8
#1249082
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I purchased a Diehard Gold Batter Charger January 19, 2018. I started having issues with this charger in April. Took it back to the auto Center where I purchased it from. was told by the auto center clerk that in order to get it exchanged a technician would have to...
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1.6
I didn't like
  • Tone of the staff
#1243273
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Terrible experience , I went yesterday to get a AC diagnostic , the mechanic looked at in for 3 min and told me I needed to change a piece, I was quoted for a price , I had to pay $ 70 for a 3 min diagnostic that was not correct , I went today and after 2 hours of my...
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1.0
I didn't like
  • Dishonesty
  • Couldnt answer why it took so long
  • Unprofessionalism
#1241961
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I have a damaged tire that was purchased from Sears Auto Center in Moorestown NJ. The attendant checked the tire and told me it was unrepairable. That was on 4/21. He ordered the tire and said it would be in the next day. It is now 4/26 and still no tire has arrived. I...
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2.1
I liked
  • Price of items
I didn't like
  • Tire being replaced is taking too long to be delivered
#1241552
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Contact Sears Auto Center

Mailing Address:
Sears Holdings Corporation
3333 Beverly Rd
Hoffman Estates, IL 60179
Phone:
(800) 349-4358
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I taken my 1998 Toyota Camry to Sears Auto in Matteson, IL for an oil change a week ago. After a couple of days, my car started leaking oil. I taken my car back to them and they told me that the leak had nothing to do with the oil change that he performed. Never...
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I didn't like
  • I was out 1k just because of this idiot from sears auto
#1234862
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