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Sears Auto Center - Tire replacement

Bought road hazard only to pay for a new tire again since the tire can’t be repair. No need to buy road hazard or get any tires from Sears. It is no wonder you are going out of business. Last time I spend money at Sears. Thanks for the bad service, bad warranties, and bad road hazard.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
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#1397158
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I am a regular customer of Sears Auto. I bought a set of 4 continental Pure Contact tires from Sears Waterbury on Oct 2015. they had 70000 mile rating. 28th September 2018 when I took my vehicle to to the store, they told me that the tires are worn off and need...
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2.5
I liked
  • Taking my car to one place only
I didn't like
  • Trying to deceive customer
#1389205
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Sears Auto Center - No wonder Sears is failing

I went into Sears Auto specifically to have a tire looked. I wanted nothing else as my car is under warranty and I use my dealer. They insist it’s company policy to do a diagnostic under the hood? For What? I refused and went to Town Fair Tire
#1387892
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Having lost one of your best Automotive Centers at Johnstown, PA. I had to drive either 54 miles to Greensburg, PA or 27 miles to LaVale, MD. I had elected to drive to LaVale. I have life-time front aliment on my vehicle and had the service done in LaVale. This I find...
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1.0
I didn't like
  • Poor service
#1380162
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Sears Auto Center insisted that alignment and TMPS (?) kit was a required cost of installing tires. I made it very clear that I only wanted what was absolutely required and nothing additional. The clerk insisted that this was part of the required costs. After stepping...
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#1379789
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Sears Auto Center - Can needed oil change. Was running good for a week than. Oi

Leak. Started all over manifold then white smoke from exhaust all since oil change at sears
1.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1377629
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Sears Auto Center - Worst experience ever
Sears Auto Center - Worst experience ever
Sears Auto Center - Worst experience ever
I went there through appointment which was scheduled two days before, which i think was biggest mistake to do business with sears auto.My car was kept for more than 6 hours as the store was waiting for parts from their vender and whenver i asked them about pending work...
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1.2
#1374256
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Sears Auto Center - Helpful customer service

I paid for new tires and installment online but when I went in to the store, the rep convinced me that tire alignment and TPMS (?) kit were required and charged me an additional $180. Customer Service was very receptive and promised to get in touch with the store manager and fix the issue and make sure the rep was reprimanded.
3.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1369098
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I called a week in advance to book an 8 AM appointment at the Sears Auto Center in Willow Grove, Pa. I was told by Jay B. that I did not need an appointment to just bring my car in. I said, "Are you sure because I had my car diagnosed and was advised I needed an...
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1.0
I didn't like
  • Service never provided
#1369054
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Contact Sears Auto Center

Mailing Address:
Sears Holdings Corporation
3333 Beverly Rd
Hoffman Estates, Illinois 60179
United States
Phone:
(800) 549-4505
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Sears Auto Center Products and Services

Always when dealing with jodi is a bad experience. She is rude and impolite. On top of that waiting over two hours for a oil change that i had a appointment for is ridiculous. Worse than that is that washer fluid is supposed to be top off with oil change but mine is...
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2.4
#1367486
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