Most helpful review

Sears does not honor battery warranty

Gold Diehard battery (3 years replacement/100 months prorated warranty) failing after 27 months. Had to jump car 7 times in last 3 months. My auto mechanic tested battery cells and found a dead cell. But Sears says battery is fine (load tested after I had jumped it...
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34 comments
#1737687

Just bought a battery from them 12/16 /16 my car battery needs a jump looked at warranty 2 years fml I've always used die hard so im basically screwed on warranty

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ID
#303267 Review #303267 is a subjective opinion of poster.
Location
Madison, Wisconsin

Car battery waranty issue

I got no results. I kept calling and they would transfer me to the warranty dept. in which the line has been disconnected.
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ID
#3225211 Review #3225211 is a subjective opinion of poster.
Location
Humble, Texas

Incomplete car repairs

I had upper Control Arms replaced on my vehicle and as a result, the ABS, VSC and VSC OFF lights were on my dashboard. The serviceman informed me that Sears was at fault for damage to the sensor. I went to get the sensor replaced an hour from my leaving the repair shop, the lights were back on. Additionally, the squeaking noise from the control arms can be heard. The Silver Spring Md. store in White Oak closed its doors on Nov. 27, 2021, and I am left with incomplete work which I paid over $700.00.
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ID
#3117396 Review #3117396 is a subjective opinion of poster.
Location
Washington, District Of Columbia

Customer service

Worst customer service I've had ever.people doesnt know what they are working about. Moved me here and there.
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ID
#2916877 Review #2916877 is a subjective opinion of poster.
Location
Manassas, Virginia

Customer service

Battery warranty .. Leaving you on hold and doesn't get back on phone. No one knows how to connect to the auto center

User's recommendation: Bad customer service and leave you on hold.

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ID
#2777744 Review #2777744 is a subjective opinion of poster.
Location
Cypress, Texas

Dishonest and Disregard for Paid Sears Auto warranty

Raymond Vasquez is not a good manager at Sears Automotive at the Southpark mall location at San Antonio, TEXAS. He has no regard for customer loyalty. He will not honor 1 year warranty paid for alignment, because he doesn't get a commission for free service, although...
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ID
#2750852 Review #2750852 is a subjective opinion of poster.
Location
San Antonio, Texas

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New Reviewer

Car battery waranty issue

My car battery is under Sears warranty. The battery has dies and nearest Sears auto center is 150 miles from my residence. I have been trying to call sears warranty departments since July 10. However, there is no resolution of my issue as yet. For each call

User's recommendation: Be careful before you trust on Sears warranty and their customer service.

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ID
#2724375 Review #2724375 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Poor repair on our truck
  • Utter disregard for customer time
Preferred solution
Full refund
New Reviewer

Due hard battery died

Sears has the absolute worst telephone support. Loops within loops of auto voices with no ability to choose an option to talk to a general customer service rep, which I needed. Then once you finally find a combination of selections to talk to a human, the person gave me a number to call that was no longer a working number. Speaking of which, the web was full of 800 / 866 / 877 phone numbers on various Sears websites that no longer go to Sears entities. One number went to a law firm, another to a home improvement co. Sears give it up if you dont want to provide first class support.
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ID
#2710547 Review #2710547 is a subjective opinion of poster.
Cons
  • Every possible con you can think of
Preferred solution
Let the company propose a solution

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New Reviewer

Alternator not working

Sears Auto Center - Alternator not working
I replaced my alternator at sears auto center, my car is lexus es 350, it is not working now. Can you refund the money, Sales check number is 0267********
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ID
#2696088 Review #2696088 is a subjective opinion of poster.
Pros
  • Effiecent
Loss
$800
Preferred solution
Full refund
New Reviewer

Dry angry

Y'all just up and closed all seats auto what am o supposed to do now!!! *** Sears *** Sears *** sears

User's recommendation: *** Sears.

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ID
#2635505 Review #2635505 is a subjective opinion of poster.
Preferred solution
Sears auto shop
New Reviewer

Sears had replaced my cars front pads and rotors and they telling me they have gone bad only after 3000 miles

Though warranty supposed to cover 18000 miles they say out of warranty since warranty time frame elapsed . What kind of pad and rotors last only 3k miles. Makes you wonder what was used if any

User's recommendation: Avoid this place at all cost.

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ID
#2603478 Review #2603478 is a subjective opinion of poster.
Cons
  • Careless

THE WORST!!

I order tires supposed to get them today Wednesday june 9 paid in full!!!! No one answered phones!!!!!! No one call telling me anything!!!!!!!! Im pissed off! Im at work try calling 800 numbers no luck!! NEVER AGAIN!!!
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ID
#2598455 Review #2598455 is a subjective opinion of poster.
Location
Jersey City, New Jersey

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New Reviewer

Repair disput

Sears auto center at white oak silver Spring, MD replaced my tire sensor, but it is not working and the light is still on. I talked to the center manager and the response I received is saddening and disappointing. The utmost poor customer service and poor maintenence.
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ID
#2548663 Review #2548663 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Service
Sears Auto Center Car Part Replacement
Cons
  • Sears giving me the run around
  • Service was horrible
Loss
$96
Preferred solution
Full refund

Tire issue

I never received a call back from customer service for defective tire &;;;;;;;;;;;;;; reimbursement options. Tcy
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ID
#2483591 Review #2483591 is a subjective opinion of poster.
Location
Millersburg, Pennsylvania

No stores open to service vehicles which I paid a lifetime warranty on

I purchased a lifetime alignment on my two vehicles in a lifetime road hazard protection plan on all my tires and theres no store open to warranty that and to fix my equipment I have to go to another store like fire stone and pay them $30-$60 to do the same thing that I paid a warranty on how do you get in touch with Sears to find out what to do
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ID
#2454215 Review #2454215 is a subjective opinion of poster.
Location
Baton Rouge, Louisiana

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New Reviewer

Lifetime alignment package purchased and no shop to take to.

I got a lifetime alignment package with sears auto center and all your stores closed in my city. Las vegas. I cannot find my reciept but i bet you can find it in your computer. I dont even think i used the service one time. The closes shop to me is in california. I cant drive to cali with a misalignment. So what do i do. Can i get my money so i can get someplace else to do it?.

User's recommendation: Dont get any care pakages from sears auto centers cause they are all closing.

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ID
#2364513 Review #2364513 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Loss
$280
Preferred solution
Full refund

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