Sears Auto Center - Hayward, CA. 4 1/2 hours and still waiting
I came in to have a nail removed from my tire. The service is under warranty. I arrived when the store opened at 11:00am. There were only a handful of cars in the bays and very little foot traffic. The mechanics are walking around like zombies and the service staff is not at all engaging. I love Sears, but this store already has a fork stuck in it. Sad.
Sears Rolling Oaks Mall San Antonio Texas. Stop by to see if Sears Automotive Mechanics could check a noise coming fro under the Hood, They took the truck in, checked it came back and told me its the Alternator, i said fine fix it, keep in mind i was at sears for 5 to...Read more
Good Evening Sir, My name is Jeffrey Crowe. I am very disappointed in the customer service or the lack not received. Sept 15 at 10 am I was scheduled for a wheel alignment. I received a confirmation email and a phone call (Calvin) for my appointment. I arrived 15 mins...Read more
I didn't like
- Customer service sucks
On 5/18/2018, I went to Sear Auto at New Park Mall, Newark CA. I purchased a 12 month contract for tire realignment. That day, the tires were realigned. Then, about a week later, the store announced on TV/Internet that they would be closing. Nearest Sears is in Hayward...Read more
- Customer service
- Technical work on realignment was excellent
I didn't like
- Policy on the contract
My feedback is related to all-wheel alignment services provided by your staff at the Sears Auto Center at Buckland Hills, Manchester, CT. For identification of salesperson and location, these are details I got from email receipt: Store Associate: Kalowtie M Location:...Read more
I didn't like
- Poor quality assurance during first visit
- Rip-off attitude of sales person
- Poor customer service attitude of sales person
Sears Auto Center - Purchased tires and all for have defects
All for tires are defective and they are charging me in the process of all this.
I brought car in at 10:30am and informed would be completed between 1-2pm. At 1:30pm after noting car untouched, I approached front desk to inquire whetber or not a work order had been relayed to mechanic. Front desk worker went in back to check in a panicked atated of...Read more
On October 2014, Sears Auto Repair supposedly replaced everything on my breaking system including the rotors. Yesterday, after I had my brakes repaired (after only 17,000 miles on the brakes installed by Sears) I had to have the entire nrake system replaced and found...Read more
Sears Auto Center - Battery diehard
We used Sears automotive at metro center in Phoenix az for over 9 years on several cars under Gold Rush Transportation and no one can find record of my 2004 econo van. My diehard gold battery neeeds to be replaced. I need help asap
Rieben at the Ckackamas store was going to call right back with the estimate, after 3 1/2 hrs i finally called back. I recieved the estimate and then inquired as to the cost of rotors if it were to be necessary, he replied in a pissy put out way that I did not ask for...Read more
Do you have something to say about Sears Auto Center? What happened? What can we help you with?