Sears Auto Center Phone Numbers and Emails

Toll-Free Number:

  • (800) 549-4505

Customer Service:

  • (888) 819-6963
  • (847) 286-8400

Sears Auto Center Email:

Customer Service

Sears Auto Center Contact Information

Sears Auto Center Website:

Sears Auto Center Help Center:

Corporate Office Address:

Sears Auto Center
3333 Beverly Rd
Hoffman Estates, Illinois 60179
United States
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Sears Auto Center Rating Based on 311 Reviews

Rating details

1.7
more details
Customer service
Product or Service Quality
Price Affordability
Value for money

Rating stats

Rating trend

Summary of Sears Auto Center Customer Service Calls

475 TOTAL
CALLS
03:56 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Sears Auto Center Customer Service?

Staff Question:

  • “I' am live in Puerto Rico, i pay for my 3 cars the service the alignment and the store sears auto motrice they close in Puerto Rico...i whant my money back”
  • “Service records”
  • “My vehicle needs service”

Product/ Service Question:

  • “Sears damaged my auto”
  • “Broken lugnut”
  • “Car engine damaged”

Request for Information Question:

  • “The auto center I used is closed. how to ckaun warranty on tires?”
  • “Have a question regarding my warranty”
  • “Looking for tires”

Return/ Replace Question:

  • “Battery replacement”
  • “Replacement for damaged tire”
  • “Return 4 times to fri same issue never fixed power steerin g hoses”

Payments and Charges Question:

  • “I leased tires yesterday and they choose the tires figured they new what they were doing I get to my car when done and some tire I never heard of I’m paying 1100 for this in the end I wanted good tires and they charge me full price for synthetic oi”
  • “Held my uncles car hostage after his payment declined”
  • “Billing”

Shipping and Delivery Question:

  • “Did NOT deliver as advertised”
  • “Order tracking”
  • “Booked an appointment a week ago, dropped car off at 11am, car was never seen even 5 hours later”

Account Question:

  • “Account”
  • “Haven’t fixed Alignment, and balance”
  • “I ordered tires online and scheduled an appointment to have then mounted and balanced and when I got to the store they no information on it they had me call customer service they said they had it put back on my card a week ago still hasn't been back on th”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “Cancel order tired”

Other Question:

  • “Bad battery”
  • “Oil filter change history”
  • “Tires”

About

Sears Auto Center Return Policy
Or The Client can make The Client's return to any Sears store with The Customer's original receipt or packing slip. The expected refund amount will be displayed when The User of company services submit The Client's return online. The User can also use The Client's own shipping label for the return. Please enclose the packing slip The Client of Sears Auto Center received with The Client's purchase and indicate which item(s) The User are returning, quantity and the return reason code. If The User of Website are using The Client's own shipping label Sears Auto Center recommend that The User use an insured and trackable service. The return shipping address is printed on the packing slip included with The User's package. Please securely repack the return items, preferably, using the original packaging. The User of Website can return Sold by Sears merchandise to any Sears store. Any return credit will be processed to the original form of payment, excluding applicable discounts.
To read more: https://www.sears.com/en_us/customer-service/shipping-delivery-returns/returns.html
Sears Auto Center Delivery Policy
To read more: https://www.sears.com/csdelivery/nb-120000000358418
Sears Auto Center Terms of Service
These Terms of Use set forth important details about The User's relationship with Sears, including the rights The Customer grant to Sears, restrictions on how The Client can use this web site, and Company's agreement to resolve disputes via binding arbitration without resort to class action litigation. This web site or mobile application (the "Sears Site") is owned and operated by Sears Holdings Management Corporation, on behalf of itself and for its subsidiaries and affiliates (collectively, "Sears," The Company or Sears Auto Center). By accessing, using, registering for, or purchasing merchandise from the Sears Site, The Client agree to be bound by these terms of use (the "Terms"). All visitors to and users of any aspects of the Sears Site (collectively, "Users") are bound by these Terms. Sears reserve the right to modify the Terms at any time without prior notice to The Customer and therefore, Sears recommends that The User of Website read these Terms carefully each time The Client use the Sears Site.
To read more: https://www.sears.com/en_us/customer-service/policies/terms-of-use.html
Sears Auto Center Privacy Policy
To read more: https://www.sears.com//pages.ebay.com/help/policies/privacy-policy.html
Top Sears Auto Center Services

Oil Change, Customer Care, Car Repair

Top Sears Auto Center Products

Battery, Wheel Alignment Protection Plan, 50 Percent Off Oil Change Coupon

Sears Auto Center Pros and Cons

Pros: Convenient location, Taking my car to one place only, Pricing, Ease of scheduling an appointment, Technical work on realignment was excellent

Cons: Bad customer service, Unprofessionalism, Waiting time, Unprofessional staff, Customer service sucks

Related Companies

Sears, Sears Home Services, Kmart, Sears Parts Direct, Kenmore

Summary

Sears Auto Center is a broadline retailer with specialty retail stores in the USA and Canada. The company provides drive in service, walk-ins or appointments and more. Sears Auto Center has a wide assortment of tires, batteries and chargers, exterior accessories, interior accessories, under car and hood, outdoor shelters, electrical systems and much more. The company offers products from such famous brand as Michelin, BF Goodrich, DieHard, Craftsman, Goodyear, Bridgestone, Falken etc. The Center has more 850 locations nationwide to service. The company provides its clients with services like oil changes, alignment, brake, Diehard batteries. It also carries automotive products such as performance suspensions, custom wheels, navigation systems and other car electronics.

Sears Auto Center reviews and complaints

Sears Auto Center is ranked 249 out of 1457 in Service Centers and Repairs category

Area Served

USA

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