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My wife had a flat fixed at our local sears and the Service Manager backed the car out ,spooled up the turbo ,dumped the clutch (nearly new at the time) and pulled onto davis highway before returning the car. IF I HAD BEEN THERE HE'D BE IN TRACTION AND I'D BE IN JAIL....
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#1057340
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SEARS DAMAGED MY CAR!!!!!!!!!!!!!!!!!!!!!! $1700.00 DAMAGE ! SOMEONE TELL ME HOW TO GET RESOLUTION TO MY VEHICLE DAMAGE DONE BY SEARS AUTOMOTIVE IN BETHEL PARK PA STORE # 6064. I PUT ON 4 BRAND NEW TIRES AND THEY SCRATCHED A PERFECT CIRCLE INTO ALL 4 OF MY WHEELS,...
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Anonymous
Anonymous

theye have done to us.cost us over $3000 dollars or more dameges to fix it rith.you got to take them to small clime court with a rith stement at list 2.or you can call there i...

1.0
I didn't like
  • Having sears auto doing 1700 worth of damage to my car
  • Sears damaging my car and not being responsive
  • Sears damaging my car
#1055951
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I bought a Die Hard battery. It is the Platinum 31M marine battery AGM model with 1150 CCA. It is advertised as having a warranty of 3 years. I bought it in late June 2014. Last week I tried to start my boat but it failed. I had a problem last summer as well and had to...
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2.0
#1054634
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Sears Auto Center Customer Care Review

Sears Auto Center
#1001148
1.5
Details
I called to inquire on the warranty on my vehicle's battery. The sales person was less than enthusiastic suggesting that generally it is 3 years. Well great answer but how about you access the system and look at my specific account! Placed on hold 3 times because she had no access to a computer. Great assistance store 6709 Plano.
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Sears Auto Center Car Repair Review

Sears Auto Center
#991091
1.5
Details
I was severely overcharged for a part to get my truck fixed.. Dpfe sensor $50.00 -autozone, advance auto., o-Reilly auto parts... Sears price $ 150.00...."like really"!! They must think im a fool or something...i asked them why so much...and i couldnt get a straight answer...
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Sears Auto Center Car Diagnostics Review

Sears Auto Center
#964263
1.0
Details
Just wondering why a automotive center only has one mechanic working. They are open 8-7 but i need to make an appointment to get my breaks done. What happened to customer service. I have come to sears for years but i guess i have to find a new place
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Oil Change Review

Sears Auto Center
#962324
2.8
Details
More time than they told me. I come at 11:30am for a regular oil change and the representant told me at 12:30 you car is ready but now is 1:40 and my car is not ready yet
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Took my wifes 2011 buick regal in for an oil change and a tire rotation. When i dropped it off, it did not shake and it did not pull to the right. When i picked it up, they"recommended" 2 tires and an alignment. Thats when the shaking and pulling to the right started....
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1.4
#1045079
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This is what I had to do to get them to honor the warranty on a Die Hard Gold battery that I bought less than a year ago. When I first took the defective battery to the store, they just charged the battery then ran their tests, which they said indicated that the...
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Anonymous
Anonymous

Call the bbb and contact the media Rochester NY

#1040749
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Sears Auto Center - Tire Replacement Review
Sears Auto Center - Tire Replacement Review
I took my car to sears to have tires put on it and they cracked two out of four rims. They tried to tell me that the crack was under the wheel weight where they couldn't see it and put JB Weld on the one. The rims take strips not lead weights on the outside where the...
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Anonymous
Anonymous

Went for service at Victor NY they did not know what they are doing. Waited waited no compensation. Just they are always right.

Anonymous
Anonymous

Sears should have, honored they're commitment, and replaced rims, and any other damage. No wonder, they had to merge with K-mart, to keep from going under. No surprise.

#1033108
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The manager is rude!! He was outside smoking cigarettes with a line of 8 people. Called a customer a Hispanic customer a thug & because he had tattoos. When he is not smoking cigarettes he is on his phone. I have been here multiple times. I asked for a particular tech...
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1.3
I liked
  • Service provided by rodney mchaney
#1028446
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Customer Service - Sears Automotive This letter is to complain about uncooperative service I recently received from a Sears Automotive customer service representative named Jesse– @ the Elyria, Ohio – Mid-Way Mall Sears automotive center. This experience makes it very...
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I didn't like
  • Uncooperative service
#1021392
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Last week my girlfriend had an oil leak on her Volkswagen CC. She took the car down to sears to have her tires replaced and fix the oil leak. We got the car back about a week later (which is very long for a fix like this) The car drove okay until about 5 days later,...
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#1009983
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Went to Sears to buy tires and alignment. Told them we would make an appointment. They called us and said they could do it quick. We drove over at 1215 and said it woukd take about an hour. After an hour we looked to see our truck still parked. Person inside said they...
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1.8
#1003148
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