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Took my car for what thought was battery, they changed it. Car didn’t start, tech tells me it’s my ignition. I call a locksmith spend 160$ to be told it absolutely is not... to then have a tech come fake tap on my starter that I know he can’t access from the ground. He...
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#1281046
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I have been using Sears auto center for years, 3 different cars. Today I called to see if I needed to make an appointment to get my oil changed, I was told business was slow and to just come in and they will take care of me. So I go in and I am told it's like a 3 hour...
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#1278520
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I am very disappointed with the service i received not only at 11170 Mall Cir, Waldorf, MD 20603 but also at 6211 Leesburg Pike, Falls Church, VA 22044. The service center in waldorf only had one mechanic, there was also no receptionist available. I contacted sears...
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Anonymous
Anonymous

Then learn to do the work yourself. If you’re so dissatisfied with the service then do it yourself atleast then no employee has to listen to your lack of mechanical knowledge ...

2.5
I didn't like
  • Tech clearly saw oil cap that oil on service request was wrong
  • Unprofessional staff
  • Service
#1277776
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My company vehicle was in the shop for two weeks. I went to the automotive center to get an update thinking I missed a call from them that the vehicle was ready. After walking in and speaking with the Automotive Manager he claimed I had an attitude. I had only asked...
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1.0
I didn't like
  • Being cursed at by a manager and told to never come back
#1272476
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Sears Auto Center - Frustated

Sears Auto Center - Frustated
I came with one issue and ended with 4 more. Something that may need to ended in half day has took 4 days and I’m losing time from work.
1.0
Details
Customer service
Product or Service Quality
Turnaround Time
#1271896
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Sears Auto Center - Once a great store

Very clear why Sears if going out of business!!! Absolutely no oversite or accountability. From technicians with molasses for blood to managers with absolutely no interest in accommodating or working with the customer. If I didn't know better I'd say I was at the local DMV or your choice of gov office. I was a lifelong sears diehard till today. So long and C ya! Sears!
1.9
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1268461
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I purchased a one year alignment agreement when I bought 2 tires. At that time, they did the alignment at the Peru store and all was well. The Peru store closed up and went out of business. Less than a year later, I purchased 2 more tires and wanted a front end...
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1.0
#1263450
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Sears Auto Center - Terrible

Been here since 8am, to get my right rear flat tire fix and all ohters rotated, still here. They have several costomers and 1 technician, also 1person working at the desk. The time now is 10:30 am. Sears auto center White Marsh Mall. This is not my first bad experience with this center. They always seem to be under staffed.
1.0
Details
Customer service
Reliability
Service Scheduling
Staff
Website
#1261563
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So after going to the District Manager about the incident with the Oil Change. They gave the case to an Examiner who was very nice over the phone but, to lazy to come out to look at my car. He asked me to fax over the receipt to show where I paid $880 for repairs to...
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1.8
I liked
  • I like that fact that they were 10 minutes from my home
I didn't like
  • Sears claim dept did not refund me for the oil change diaster
#1257033
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Sears Auto Center - Complaint for bad services

At new Brunswick NJ location since 1pm and now it's around 6pm. Still not able to get the car back for battery replacement. Horrible service. Also being told of new charges instead of in the beginning.
#1251944
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