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Took my wifes 2011 buick regal in for an oil change and a tire rotation. When i dropped it off, it did not shake and it did not pull to the right. When i picked it up, they"recommended" 2 tires and an alignment. Thats when the shaking and pulling to the right started....
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1.4
#1045079
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This is what I had to do to get them to honor the warranty on a Die Hard Gold battery that I bought less than a year ago. When I first took the defective battery to the store, they just charged the battery then ran their tests, which they said indicated that the...
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Anonymous
Anonymous

Call the bbb and contact the media Rochester NY

#1040749
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Sears Auto Center - Tire Replacement Review
Sears Auto Center - Tire Replacement Review
I took my car to sears to have tires put on it and they cracked two out of four rims. They tried to tell me that the crack was under the wheel weight where they couldn't see it and put JB Weld on the one. The rims take strips not lead weights on the outside where the...
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Anonymous
Anonymous

Went for service at Victor NY they did not know what they are doing. Waited waited no compensation. Just they are always right.

Anonymous
Anonymous

Sears should have, honored they're commitment, and replaced rims, and any other damage. No wonder, they had to merge with K-mart, to keep from going under. No surprise.

Sears Auto Center Oil Change Review

Sears Auto Center
#1047316
1.0
You guys broke my driver lock piece to lock my car. After i went to get an oil change the piece was broken also the left passanger door was damaged it makes a noise when it closes. This was at the hilltop mall.
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Sears Auto Center Customer Care Review

Sears Auto Center
#1001148
1.5
I called to inquire on the warranty on my vehicle's battery. The sales person was less than enthusiastic suggesting that generally it is 3 years. Well great answer but how about you access the system and look at my specific account! Placed on hold 3 times because she had no access to a computer. Great assistance store 6709 Plano.
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Sears Auto Center Car Repair Review

Sears Auto Center
#991091
1.5
I was severely overcharged for a part to get my truck fixed.. Dpfe sensor $50.00 -autozone, advance auto., o-Reilly auto parts... Sears price $ 150.00...."like really"!! They must think im a fool or something...i asked them why so much...and i couldnt get a straight answer...
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Sears Auto Center Car Diagnostics Review

Sears Auto Center
#964263
1.0
Just wondering why a automotive center only has one mechanic working. They are open 8-7 but i need to make an appointment to get my breaks done. What happened to customer service. I have come to sears for years but i guess i have to find a new place
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The manager is rude!! He was outside smoking cigarettes with a line of 8 people. Called a customer a Hispanic customer a thug & because he had tattoos. When he is not smoking cigarettes he is on his phone. I have been here multiple times. I asked for a particular tech...
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1.3
I liked
  • Service provided by rodney mchaney
I didn't like
  • Manager joe fonte has terrible customer service
#1028446
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Customer Service - Sears Automotive This letter is to complain about uncooperative service I recently received from a Sears Automotive customer service representative named Jesse– @ the Elyria, Ohio – Mid-Way Mall Sears automotive center. This experience makes it very...
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I didn't like
  • Uncooperative service
#1021392
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Last week my girlfriend had an oil leak on her Volkswagen CC. She took the car down to sears to have her tires replaced and fix the oil leak. We got the car back about a week later (which is very long for a fix like this) The car drove okay until about 5 days later,...
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Went to Sears to buy tires and alignment. Told them we would make an appointment. They called us and said they could do it quick. We drove over at 1215 and said it woukd take about an hour. After an hour we looked to see our truck still parked. Person inside said they...
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1.8
#1003148
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Sear auto in boardman ohio is a *** and cheap, sleezy place. Took my car in to get new tires on,and a new alignment of course specifically told them i wanted the tires back, when i came to puck it up they said that my old ones were already taken care of and refused to...
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1.0
I didn't like
  • Customer service sucks
  • Everything
  • Jerks attitude
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On website states walk ins welcome.. walked in so the rep would tell me i have to check .. then coming back to say it will take 2:30 hours.. so i got an appointment for next day for me to come in next day getting the answer that my car model needs to have the oil...
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1.1
#983071
Reply to reviews
Sears Auto Center Tire Replacement Review
I just needed 2 tires on the front of my car. I walked around the mall as they worked on my vehicle. I got a call saying they wanted to show me something on my car. When I walk back to where my car was, 2 Sears employees were under the hood. AGAIN, I JUST NEEDED AND...
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