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1.6 Based on 135 reviews
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    • Suck 4
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    • Some of the people tried to help 1
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    • Unprofessional staff 8
    • Waiting time 7
    • Service never provided 5
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Had a 9 am appointment to install new tires. After 2 1/2 hours they say the tires are installed but you have a brake line leak. They say it was leaking when they pulled my car in. There was no leak when i drove to the store. If there was a leak when they pulled the car in why did they not tell me before they installed the tires. I think that the leak began when they put the car on the lift and hit the brake line, but they won't admit that. Other... Read more

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Just wondering why a automotive center only has one mechanic working. They are open 8-7 but i need to make an appointment to get my breaks done. What happened to customer service. I have come to sears for years but i guess i have to find a new place

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More time than they told me. I come at 11:30am for a regular oil change and the representant told me at 12:30 you car is ready but now is 1:40 and my car is not ready yet

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Sears Auto Center Oil Change Review
1 of 3

@ Booked an online appointment for an oil change and tire rotation at 10am on 11/22/2016 - today. @ Got a call-voicemail from John at 8:24am @ Returned call at 8:39am and spoke with John who informed me that unfortunately due to a system problem, they were already booked for 10am and needed to move the appointment to 2pm. No problem (John was very apologetic and explained that the online system is not synced up with the store system.) @ Got a... Read more

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11/20/16 Over 3 hours to change 4 tires on my vehicle: I dropped off at 2:29pm and it Ian going on 5:30pm and still my vehicle is not done. All I can say is this store in Johnstown PA is never going to touch another vehicle of mine. Beyond frustrated with the lack of efficiency at this location. I can not see how or why it should take 3 hours to change tires. While speaking with other customers in waiting room they also stated they had been... Read more

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On today, I drove my car up to the Sears auto center. They drew up my paper work at 2:40pm. They did not take my vehicle into the shop until 6:21pm. My very reluctant visit was due to a back flat tire. Something as simple as one tire repair/replacement took over 4hrs of me and my son's precious life!!! And the customer service was the poorest, I have seen since never!!! ....mind you it's raining outside and they left my window the entire time,... Read more

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Ordered two tires from sears.com and waited 15 days to get a call or text that they had arrived never happened called the store and they said it is here asked them for an appointment to install since I had paid for installation they said around Christmas but if you want it sooner came at 8 am we might do it went at 8 am they said it will take one hour it took three hours and they did not want to hear my complaint don't go to Sears pleads Read more

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I went to Sears Automotive and had one tire to replace they never even touched vehicle and now I have to wait until tomorrow. They are short staff and have little or know supervision.

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Two times I had an appointment, 2 times employee was extremely rude to me. First time I had to wait half n hour more because he processed payment wrong. He didn't apologize, he knew that I was late, I explained that before but he was speaking in a rude manner and didn't care that he made mistake. Today I had an appointment for conventional oil change. He said I should do different for my car-synthetic. I asked how much that would cost, he said... Read more

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I scheduled my Nissan for a tire rotation and alignment at your Marlborough MA facility. I had made an appointment and arrived on time and was told the work would take about an hour an a half. I returned after an hour an a half and the work had not even been started and was told it could be an other hour and a half. I left in disgust and will never use on of your facilities again or recommend one and will in fact discourage people if asked. If... Read more

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