Sears Auto Center Complaints and Reviews

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Sears Auto Center
Main address: 3333 Beverly Rd 60179 Hoffman Estates IL
1-800-349-4358, , international@customerservice.sears.com
  • 127+9 mobile complaints
  • $54.1K claimed losses
  • $398 average
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  • Feb 06
  • Service Centers and Customer Services
  • Powell, Wyoming
  • Auto Tires
  • 1
  • 1
  • 91

On Aug. 24,2013 I purchased 2 p225/75r16 tires from the Casper, Wyoming Sears store. I had no trouble or warning lights afterward. On Nov. 11, 2013 I purchased 2 p225/75r16 tires from Skyline Motors in Rawlins, Wyoming. Shortly thereafter the tire preasure warning light came on and on Dec. 25, 2013 I was traveling to Ft. Collins, Colo. and heard a high pitched whine and then suddenly it... Read more

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  • Oct 20
  • Service Centers and Customer Services
  • Eureka, California
  • Basic Oil Change
  • 12

I took my truck to Sears Auto for a basic common sense oil change, at the Eureka California Mall on Broadway. After they finished the manager handed me the paper work and told me that it was still half a quart low? So I left a bit confused! I drove my truck to work for the next week then on Saturday I decided to add that half a quart of oil. When I checked my dip stick it was well over filled... Read more

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  • Oct 15
  • Service Centers and Customer Services
  • Denver, Colorado
  • Service Appointment
  • 12

Went in for an oil change and alignment. Was told on the phone it would take 2 hours, maybe a little more. I set an appointment. When I arrived I was told it would take 3 and a half hours, maybe more. I asked why and he said the guy before me had an appointment. I said I had an appointment too. He said I would have to wait. I left without using their service. Not the first time I've... Read more

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  • Oct 13
  • Service Centers and Customer Services
  • Chicago Ridge, Illinois
  • Diehard Battery
  • 14

Sears does not keep your warranty info on file for longer than 90 days if you buy a battery at one of their hardware outlets. I just took a 3 year old Die-Hard Gold dead battery in for replacement/proration, and the clerk acted like I stole it (Chicago Ridge store). I got the info from the manager at the Orland Park store, who was helpful, but said if I didn't have the purchase receipt, she... Read more

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  • Oct 10
  • Service Centers and Customer Services
  • Syracuse, New York
  • Tires Warranty
  • 1
  • 1
  • 5

Dishonest Sears Did not honor warranty on tires. Bout a year old paid $500 !! Will never shop there again! Read more

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I bought BF Goodrich tires and only have 10,000 miles on them and they are refusing to honor my warrenty because they state the tires I bought do not specify the miles they are supposed to last. Sears should specify this information when they sell you something if BF Goodrich does not specify this. Add comment

My wife works there and had to have her car towed to a local machanic to get her starter replaced because you all are *** Sears auto is a joke especially in Greensboro and Asheboro NC shut both stores down they suck Add comment

     

  • Oct 05
  • Service Centers and Customer Services
  • Bellevue, Washington
  • Tire Change
  • 1
  • 1
  • 10

First of all i came here and they did not have my previous visit on file from five months ago . Completely unprofessional. Then I went the to get my tire changed. They quoted me for 75 mins. After an hour and a half i nicely asked how much longer. The guy talked to me like i was *** and told me 20 mins. After 30 i still didnt get a call. whole 40 mins later i went in and it was done. I never... Read more

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Bad customer service! Rude and yelled at me as the customer stating" too bad you have to leave your car here" after they ordered wrong tire sizes for my car and it would take 3 days to get the correct size. I was upset because I did not feel comfortable leaving my only car there for 3 days! Add comment

     

  • Sep 14
  • Service Centers and Customer Services
  • Poor Customer Service
  • 29

I arrived to the Sears auto center that I have used for years in north Austin, Texas on the corner of Palmer and Tech Ridge. I experienced horrid customer service. Not only was Itreated rudely the technician tried to dissuade me from receiving tire service. This is the location I have always used for tire service however once I receive my car back I will not be returning. In the past Itried to... Read more

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  • Sep 13
  • Service Centers and Customer Services
  • Jacksonville, Florida
  • Oil Change
  • 17

Wells Road Location Orange Park Florida went to get an Oil Change but couldn't because it's by Appointments only now I didn't no that's what they are doing now I live on the Northside of Jacksonville Florida and Sears is on the Westside I work during the week and Saturdays are my only days to get my car service and this morning at 10 a.m. I would have had to wait until 4p.m. just for service to... Read more

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