Sears Auto Center Complaints and Reviews

1.4
  • Clerks1 votes
  • Unprofessional staff5 votes
  • Waiting time2 votes
  • Denied warranty service2 votes
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  • Apr 04
  • Service Centers and Customer Services
  • Atlanta, Georgia
  • Tire Alignment
  • 18
  • REVIEW RATING 4/5

Called on 3/27/15 to get oil change, tire rotation and alignment checked. Was told no appointment was available till 3/31/15. I was told 9 o'clock was available on 4/4/15 I took it. Got there at 8:45. My appointment was not written down. Said they would get it done. Was called by Anthony at 2:35. I returned call at 2:39. Told him to give me the 3 year alignment. Returned back at 4:45 to store to... Read more

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  • Apr 03
  • Service Centers and Customer Services
  • Youngstown, Ohio
  • Oil Change
  • 9
  • REVIEW RATING 4/5

I have also experienced similar issues with the Sears Automotive Center in Boardman, Ohio. We took our car in for a simple oil change, and the technician pointed out to my husband that the strut was leaking. After a two/three hour job, the underside of the car began making horrible rumbling and squeaking noises. We had no problem when we went in for the simple oil change. The next week the... Read more

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  • Mar 30
  • Service Centers and Customer Services
  • Charlottesville, Virginia
  • Michelin Tires
  • 8
  • REVIEW RATING 4/5

I purchased 4 Michelin tires in 2012. I went in to have them rotated & was told they are dry rotted. When I purchased the tires I had 56,179 & I now have 67,326 miles. This is unacceptable. I have only put 11,000 miles on these tires. I have been to the Sears Auto Ctr. in Charlottesville, Va twice now & the clerk (Ernest) has lied, not return calls as promised, gave me several... Read more

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My Michelin tires are dry rot after only putting 17k miles on the tires in 3 yrs. Think twice before buying this brand tire. Tires purchased at Sears in Ch'ville, Va Add comment

Had to waited 2 and a half hour for my tires to be balanced. Really slow work Add comment

  • Mar 20
  • Service Centers and Customer Services
  • Pleasantville, New Jersey
  • Car Overheating Repair
  • 19
  • REVIEW RATING 4/5

My daughter, away at college brought my car in for an overheating problem. They said it was a water pump. She broke down a week later with the same problem. Brought it back. Now they said it was a temperature sending unit. Broke down going home. They told her (and me) that nothing was wrong that she could drive it back. The car overheated and blew the engine, leaving her stranded for the... Read more

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  • Mar 13
  • Equipment
  • North Pole, Alaska
  • Tires
  • 29
  • REVIEW RATING 4/5

We brought our car to Sears after being told we needed an alignment. I think it's important to note we were just approved for $2000 credit at Sears that day. The following day we bought four new tires from Sears and had them mounted and balanced. We drove 10 miles and our tire caved in. It was the ball joint. We had it towed to Sears thinking they would make it right w/o charge. Wrong! They... Read more

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  • Mar 04
  • Service Centers and Customer Services
  • Cresskill, New Jersey
  • Auto Service Appointment
  • 8
  • REVIEW RATING 4/5

I made an appointment in advance. Time of my appointment was 4pm. When I come I was told to come at 5pm. I come back . Clerk told me to wait until 7pm. Because service require two hours it can't be done today. Position of clerk was " Time of appointment doesn't guaranty that service will be done at all". Why they are making appointments if they can't accommodate all the customers. All personal... Read more

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  • Feb 13
  • Service Centers and Customer Services
  • Austin, Texas
  • Fuel Pump Replacement
  • 47
  • REVIEW RATING 3/5

My car smelled strongly of gasoline, so I took it to Sears Automotive for 1) Closeness to my home (next door), and 2) Operating Hours (open Saturdays). They replaced the fuel line and when I went to pick it up , they told me they needed to keep it to replace the fuel pump. They had it one week. Months later more horrible fuel smell. I took it to a REAL repair shop and found out that Sears techs... Read more

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  • Feb 11
  • Service Centers and Customer Services
  • Burlington, Massachusetts
  • Tire Rotation
  • 20
  • REVIEW RATING 4/5

2 and half hours to rotate and balance tire plus waited 17 min in line to check out and it was appointment job! No one acknowledged me or others in line cadre less staff yet awesome manager. Not a good place to take your car I guess. I hope I get a call with explanation. Earlier took it for after battery replacement computer reprogram and register but it didinot get done they return the car as is... Read more

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