Sears Auto Center Complaints and Reviews

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Sears Auto Center
Main address: 3333 Beverly Rd 60179 Hoffman Estates IL
1-800-349-4358, , international@customerservice.sears.com
  • 115+3 mobile complaints
  • $53.6K claimed losses
  • $454 average
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The sears in Braintree ma told me 1 hour to fix my tire. They kept me waiting for two hours, just to tell me they couldn't fix it and would have to be replaced. When I first walked in I asked for a new tire.... This is unacceptable and I wasted two hours of my time and didn't get my tire serviced. Add comment

I've been sitting in the waiting area for over 2 hours for a battery cable!! This is crazy! Never will I return here! Add comment

  • Jun 28
  • Service Centers and Customer Services
  • Richmond, Virginia
  • Transmission Flush
  • 7

I have had nothing but bad experiences with Sears auto centers in the Richmond, VA area, over the last 10 years. I scheduled an appointment for a transmission flush only to wait an hour to be told they don't have any trans fluid. I've had tires installed and was charged extra for chrome valve stem caps and covers that I did not authorize. They take my cellphone number but never call when the... Read more

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  • Jun 24
  • Service Centers and Customer Services
  • Boca Raton, Florida
  • New Battery
  • 10

So today was NOT a good day! I have a 2011 Mazda Miata, Since I work at the Boca Raton mall I decided to bring my car to get 2 new tires... BAD IDEA!!!! NOT ONLY did it take 2 days to order my tires, but the second I got there to pick up my car! All of a sudden my car decides not to start.. And I was told I needed a new battery now I know it's a recession and all but trying to play me for a... Read more

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  • Jun 23
  • Service Centers and Customer Services
  • Pittsburgh, Pennsylvania
  • Tire Installation
  • 28

What a Terrible NIGHTMARE we had with SEARS AUTO store #6027 in ROSS PARK MALL and how SEARS has handled it. On June 5th we ordered 4 tires and June 11th we dropped our vehicle off for a scheduled appointment that would take a few hours to get 4 tires installed. 10 MINUTES before closing hours, we got a call from Sears Auto saying their employee who was working on our tires "Decided HE wanted to... Read more

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  • Jun 16
  • Service Centers and Customer Services
  • Westminster, California
  • Dead Battery
  • 29

Woke up Monday 6/9 with a dead battery. Got it jumped and took it straight to the Sears in Westminster California. They tested it and said my battery was bad. So I had them go ahead and put in a new battery. Of course they said I also needed an alignment and brakes as well as coolant flush. My brakes were acting up so I figured it was true. The alignment I had never had done or the coolant flush... Read more

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Don't ever go to Sears auto Center in Carson! They are severely understaffed and the service is terrible. I've waited for over 30 minutes in line just to drop my car off . Only two employees are there to service he whole store while customers stand there fuming. Why is this place still open? Add comment

  • May 27
  • Service Centers and Customer Services
  • Fairfax, Virginia
  • Property Damage Repair
  • 20

Let me first say along with myself, wife and 4 adult children we purchased a lot of tires at sears. Recently I bought 4 new tires and also got an alignment. With the alignment, I paid for an additional alignment that was good for 6 months/6,000 miles. I went back after 5 months but had 6,300 miles and was told under no circumstances was I going to receive the alignment. The employs that was... Read more

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  • May 13
  • Service Centers and Customer Services
  • Buena Park, California
  • Tire Repair Price
  • 23

I needed a tire plugged and 3 hours later my A/C y-fitting is broken and all the fluid had leaked out. There was nothing wrong with the A/C when I took it in. Now they want hundreds of dollars to fix it. What the *** were they doing at the back of my engine when the tire needing to be plugged was in the back of the van? Then they couldn't figure out how to put the donut tire back where it... Read more

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  • Apr 10
  • Service Centers and Customer Services
  • Elizabeth, New Jersey
  • Oil Change Coupon
  • 1
  • 40

I received a coupon for a 19.99 oil change at Sears. It said that there would be an additional charge if the car required more than 5 quarts. Also said there would be a $3.50 shop fees charge. When I was about to pay the bill, I noticed that there was an additional charge because they said the car (2007 Lexus ES350) calls for a special oil filter. I explained that the coupon didn't say anything... Read more

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