Sears Auto Center Complaints and Reviews

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  • Customers like
    • Clerks1
  • Customers don't like
    • Unprofessional staff6
    • Waiting time3
    • Service never provided2

Went in for a tire rotation and took for ever in line 35 min wait for them they can't do it that date Add comment

  • May 13
  • Service Centers and Customer Services
  • Temple, Texas
  • Control Arm
  • 3
  • REVIEW RATING 4/5

My car was shimmering in the front end and I took it to sears. I was told it was the controll arms, tie rods eneds (inner and outer) and sway bars. I had this exact same thing done in 2008 and the warranty was lifetime. Why was I charged again for the same thing when I have the same car. I had to take it back and I was told it was the struts. Upon the first contact I was told the struts... Read more

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Where do I start?? Made an appointment to install almost $700 in tires on our Expedition. 3 hours later my wife gets home to get a call from Sears that they had installed the wrong tires!! What a bunch of dumbasses. Never again. Add comment

  • May 10
  • Service Centers and Customer Services
  • Michelin Tires
  • 12
  • REVIEW RATING 4/5

I took my car in for 4 new Michelin tires and an alignment. They had 4 of the correct size tires when I left my car, but after I picked it up, I noticed that the new tires were much larger than the original ones. I called the salesman, and he assured me that they were an interchangeable size. I looked on line, and called the VW dealer, & found that the new tires were much higher and could... Read more

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  • May 02
  • Service Centers and Customer Services
  • Las Vegas, Nevada
  • 12
  • REVIEW RATING 4/5

First I want to said Dornan (I hope I'm saying your name correctly) where were you this day when I needed you (you were great).... This was the worst Sears Auto Center I have ever dealt with.... I had a Authorized User added to my account.... What a nightmare with this store & Customer Service.... My friend had to stand there PREGNANT for 2-1/2 hrs waiting to get check out & not to get... Read more

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  • Apr 27
  • Service Centers and Customer Services
  • Memphis, Tennessee
  • Oil Change
  • 11
  • REVIEW RATING 4/5

My appointment was 04/25/15 @ 11:00. Upon my arrival at 10:50, there was no one to assist me until 11:10. I was told the oil change would take 30-45 minutes. I called back at 12:30 and they stated they where just pulling the car in and it would take 30-45 minutes. I was called at 1:30 to pick up. So even though my appointment was for 11:00 I had to wait until 1:30 and after people who did not... Read more

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  • Apr 04
  • Service Centers and Customer Services
  • Atlanta, Georgia
  • Tire Alignment
  • 22
  • REVIEW RATING 4/5

Called on 3/27/15 to get oil change, tire rotation and alignment checked. Was told no appointment was available till 3/31/15. I was told 9 o'clock was available on 4/4/15 I took it. Got there at 8:45. My appointment was not written down. Said they would get it done. Was called by Anthony at 2:35. I returned call at 2:39. Told him to give me the 3 year alignment. Returned back at 4:45 to store to... Read more

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  • Apr 03
  • Service Centers and Customer Services
  • Youngstown, Ohio
  • Oil Change
  • 14
  • REVIEW RATING 4/5

I have also experienced similar issues with the Sears Automotive Center in Boardman, Ohio. We took our car in for a simple oil change, and the technician pointed out to my husband that the strut was leaking. After a two/three hour job, the underside of the car began making horrible rumbling and squeaking noises. We had no problem when we went in for the simple oil change. The next week the... Read more

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  • Mar 30
  • Service Centers and Customer Services
  • Charlottesville, Virginia
  • Michelin Tires
  • 9
  • REVIEW RATING 4/5

I purchased 4 Michelin tires in 2012. I went in to have them rotated & was told they are dry rotted. When I purchased the tires I had 56,179 & I now have 67,326 miles. This is unacceptable. I have only put 11,000 miles on these tires. I have been to the Sears Auto Ctr. in Charlottesville, Va twice now & the clerk (Ernest) has lied, not return calls as promised, gave me several... Read more

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My Michelin tires are dry rot after only putting 17k miles on the tires in 3 yrs. Think twice before buying this brand tire. Tires purchased at Sears in Ch'ville, Va Add comment

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