Sears Auto Center Complaints and Reviews

Submit ›
  • Customers like
    • Clerks1
  • Customers don't like
    • Unprofessional staff8
    • Never fixed problem5
    • Waiting time5

  • Jul 31
  • Service Centers and Customer Services
  • Kingston, Pennsylvania
  • 5
  • REVIEW RATING 4/5

I'm still in disbelief that I'm in this situation. I took my car to Sears Automotive in Wilkes-Barre, PA on 7/27/2015 for an alignment. The mechanic used a heat torch to try and loosen a nut on a tie rod and set the car on fire, damaging the engine, hood and fenders. Their insurer called today to say the adjustor considers the car totaled and offered us $1700 less than it will cost to fix... Read more

Was this review helpful? 0 0

  • Jul 29
  • Auto
  • Hyannis, Massachusetts
  • Brake Pads And Rotors
  • 5
  • REVIEW RATING 4/5

I had my brakes , brakes pads and other braking system things done in feb. 2015 and now I have zero pads...sears will not fix them under the warranty cause im passed 6,000 miles nor did they offer to do anything but charge me for new ones.. I think that is *** and sears should be ashamed of themselves for selling and installing cheap parts on cars. I use to be a faithful costumer but now myself... Read more

Was this review helpful? 0 0

Sears tucson mall..the worst service..bad attitude...expensive..the parts that my car needs they want 700us In pieces I found in O'Reilly same pieces for 400..sears automotive the worst experience. .. Add comment

Horrible wait times. Needed a simple alignment. Was told 3 hours. Wasted my entire Sunday afternoon waiting around only to return to the shop 3 hours later to find out my vehicle had not even been started yet! Add comment

  • Jul 24
  • Service Centers and Customer Services
  • Tampa, Florida
  • Sears Auto Center Brake Evaluation
  • 13
  • REVIEW RATING 4/5

Went into Sears Automotive for a brake diagnostic. Made an appointment, but had to wait five and a half hours. They said the work was done. I paid $425. Driving home, the "low tire" light came on. Called, and they told me to bring the car back. I did, they filled the tires with air, but the light stayed on and they told me there was no one there who could help. Then, this morning, all of the... Read more

Was this review helpful? 0 0

  • Jul 20
  • Service Centers and Customer Services
  • Crofton, Maryland
  • Sears Auto Center Appointment
  • 12
  • REVIEW RATING 4/5

On Saturday July 18th, 2015, I arrived at the Crofton Sears Auto Center and had to wait for someone to show up at the service desk over fifteen minutes, then was informed that if I didn't had a appointment he wasn't going to do my car. I have be a loyal customer of Sears for years and this man has always taken my business. It was like a slap in the face to be told he wouldn't service my car... Read more

Was this review helpful? 0 0

  • Jul 19
  • Service Centers and Customer Services
  • Saint Augustine South, Florida
  • Sears Auto Center Lug Nut Tightening
  • 1
  • 1
  • 38
  • REVIEW RATING 4/5

Lugs nuts on vehicle were all tight except one wheel! This was intentional and the service center was Fort Lauderdale,fl mechanics name was cole! Stay away from this in competent service center! Read more

Was this review helpful? 1 1

  • Jul 17
  • Service Centers and Customer Services
  • Astoria, Oregon
  • Sears Auto Center Oil Change
  • 5
  • REVIEW RATING 4/5

I went here twice now in wausau wi. And i will never go agn!.. The first time i just wanted an estimate on my broke wheel bearings... I ended up spending almost $1000 cuz they said the bearing broke in half when they took it off... Which now ik cant actually happen... The second time was for an oil change. They said my sway bar link was broke.. And when i left something was grinding underneath..... Read more

Was this review helpful? 0 0

  • Jul 08
  • Service Centers and Customer Services
  • Blanchard, Oklahoma
  • Bridgestone Tires
  • 6
  • REVIEW RATING 4/5

I previously purchased 4-new Bridgestone tires with Road Hazard Protection for my 1997 Toyota 4-Runner. About 2-weeks ago, prior to 1 July 2015 it was found that one of the tires in this set of tires had a steel staple ran through the sidewall causing a very small air leak. Sears Auto Center in Norman, Ok was unable to locate or find another matching Bridgestone tire so the Auto Store Manager... Read more

Was this review helpful? 1 0

  • Jul 07
  • Service Centers and Customer Services
  • Plano, Texas
  • Sears Auto Services Center
  • 11
  • REVIEW RATING 3/5

My dad took his car to sears because the car had a delayed start the guy came out looked at it and said they will take care of it. My dad received a call car was ready to pick up after he paid about $200 they said they flushed the coolant and changed the battery. My dad gets into the car starts it and the problem still exists. The Sears guy argues with him that's a different problem. My dad... Read more

Was this review helpful? 1 0

Had an experience with Sears Auto Center?

Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Sears Auto Center. However, many companies do monitor reviews on our site.

 
×
You are reading about Sears Auto Center.
Filing a new complaint about
×