Sears Auto Center Complaints and Reviews

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Sears Auto Center
Main address: 3333 Beverly Rd 60179 Hoffman Estates IL
1-800-349-4358, , international@customerservice.sears.com
  • 122+6 mobile complaints
  • $54.1K claimed losses
  • $422 average
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  • 6 hours ago
  • Service Centers and Customer Services
  • 7

I arrived to the Sears auto center that I have used for years in north Austin, Texas on the corner of Palmer and Tech Ridge. I experienced horrid customer service. Not only was Itreated rudely the technician tried to dissuade me from receiving tire service. This is the location I have always used for tire service however once I receive my car back I will not be returning. In the past Itried to... Read more

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  • 1 day ago
  • Service Centers and Customer Services
  • Jacksonville, Florida
  • 9

Wells Road Location Orange Park Florida went to get an Oil Change but couldn't because it's by Appointments only now I didn't no that's what they are doing now I live on the Northside of Jacksonville Florida and Sears is on the Westside I work during the week and Saturdays are my only days to get my car service and this morning at 10 a.m. I would have had to wait until 4p.m. just for service to... Read more

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Went there to have my tires rotated, the man that waited on me said "were backed up". It will take about 2 hours. I left my car and check in the service dept. lots of guys standing around. Left and walk to the mall came back 2 hours later and hey still haven't touch my car. So I got my car a left Add comment

     

  • Sep 06
  • Service Centers and Customer Services
  • Inefficient Front Counter
  • 11

Inefficient front counter. With a long line sales associate has to leave the counter to give the invoice to production dept. With customers waiting in line staff allows a customer to cut in line. Waiting almost one hr to drop off my car for a safety check. I will never come to Sears again for any auto services. Terrible customer service. Supposed mechanics walking around not letting a... Read more

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  • Sep 06
  • Service Centers and Customer Services
  • Boynton Beach, Florida
  • Oil Change
  • 15

I had an oil change at Sears about two months ago and after I left, my car started pulling severely to the left. I have Michelin Defenders with a 90k warranty that got completely worn within a month of that oil change. I went in there to get an alignment done and they said that I needed to buy new tires from them. I bought the tires from them to begin with and they are trying to get another... Read more

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If you have to do an oil change don't do it at sears, it took 3 and half hours to do it. It's unbelievable Add comment

     

  • Aug 30
  • Service Centers and Customer Services
  • Exton, Pennsylvania
  • Sears Auto Tech
  • 20

Sears auto tech make thier own rules for state inspection. This retard Tyler at sears auto in exton pa tried so hard to find something wrong with my truck it took him 2 hours to inspect my truck after pulling it in the bay. He wouldn't pass it because there is no muffler. It is straight pipe comming out the back of the truck behind the wheels my truck is exempt from emissions because it is over... Read more

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  • Aug 22
  • Service Centers and Customer Services
  • Jersey City, New Jersey
  • Transmission Oil
  • 32

ON AUGUST 1,2014 I purchased three bottles of Honda 5w20 and two bottles of Honda Transmission Oil from the Honda dealership and drove my 2003 Honda Civic LX to Sears at 50 Mall Drive in Jersey City. I gave my keys to the service desk to change my radiator coolant,the engine oil and the transmission oil. I was even charged an additional 15.25$ for having bottled oil. WHen i asked the manager Juan... Read more

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Went with online confirmation and having prepaid online to get my new tires. They couldn't find them. Asked them to check my breaks. Was told the front ones needed changed. Changed my front ones. Turned out it was actually the back ones plus the rotors that needed change. They obviously didn't check them. Terrible experience. We would never use them again. Add comment

     

  • Aug 04
  • Service Centers and Customer Services
  • Avoca, Pennsylvania
  • Company Car Repair Services
  • 56

So I was doing my own oil change after I bought my 2008 suzuki and found that they over tighten the bolt which caused it to snap I called Sears because for the past 65000 miles they had done the oil changes so I spoke to them and stated my problem they then went on to say that if it was their fault they would fix and cover the cost of my tow up to the store when I got there they inspected the oil... Read more

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