Sears Auto Center Complaints and Reviews

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  • Customers like
    • Clerks1
    • Pricing1
  • Customers don't like
    • Unprofessional staff8
    • Never fixed problem5
    • Waiting time5

  • Aug 22
  • Service Centers and Customer Services
  • Niles, Illinois
  • Sears Auto Services
  • 4
  • REVIEW RATING 4/5

1. Kept me waiting for 2 hrs. without even telling me that the parts have not arrived until inquiry. Not only that, the customer rep handling my car left for the day without even informing me that there is a delay. 2. Charged a labor charge of over $200 for a 10-15 min work 3. Did not waive of the brake inspection charges even though they said they will do so if some maintenance is done on the... Read more

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  • Aug 19
  • Service Centers and Customer Services
  • Ventura, California
  • Battery Installation
  • 4
  • REVIEW RATING 4/5

I came in for a battery for my Explorer, they told me it would be 1-1 1/2 hrs...which is too long for just a battery, but I couldn't go anywhere without it. Almost 3 hrs. later, I finally ask where my vehicle is; it had been done for who knows how long, sitting around the corner of the building where I couldn't see it. Insane. Every time I have something done there, I just have to assume it will... Read more

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  • Aug 11
  • Service Centers and Customer Services
  • Fort Smith, Arkansas
  • Sears Auto Center Battery Installation
  • 11
  • REVIEW RATING 4/5

I knew I needed tires, all 4. Bought them, got Road Hazard and a 3-year alignment. Came back to pick up the car, drove it away. Air conditioning (which had been fixed so well by Burt Brothers in Park City, Utah and who I recommend HIGHLY) was not blowing cold air. The malfunction light was on. I drove it back and Sears declared that it was my battery. They had left it on accessory mode while they... Read more

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Scheduled appt to have control arm bushings replaced at 9:00 parts not there re-ordered told to bring car in at 12:30 and they would start removing old bushings. 12:30 manager says won't start till bushings arrive at 2:00 left bought bushings self having different garage to install Add comment

Had an appointment forva brake evaluation....took 2 hours to evaluate and 1.5 hours to get my car back...drove away and my front tire wad falling off because they didnt tighten the lugs...sears auto center chula vista ca. Never again i will go there!!! Add comment

  • Jul 31
  • Service Centers and Customer Services
  • Kingston, Pennsylvania
  • Sears Auto Center Alignment
  • 11
  • REVIEW RATING 4/5

I'm still in disbelief that I'm in this situation. I took my car to Sears Automotive in Wilkes-Barre, PA on 7/27/2015 for an alignment. The mechanic used a heat torch to try and loosen a nut on a tie rod and set the car on fire, damaging the engine, hood and fenders. Their insurer called today to say the adjustor considers the car totaled and offered us $1700 less than it will cost to fix... Read more

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  • Jul 29
  • Service Centers and Customer Services
  • Hyannis, Massachusetts
  • Sears Auto Center Brake Evaluation
  • 7
  • REVIEW RATING 4/5

I had my brakes , brakes pads and other braking system things done in feb. 2015 and now I have zero pads...sears will not fix them under the warranty cause im passed 6,000 miles nor did they offer to do anything but charge me for new ones.. I think that is *** and sears should be ashamed of themselves for selling and installing cheap parts on cars. I use to be a faithful costumer but now myself... Read more

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Sears tucson mall..the worst service..bad attitude...expensive..the parts that my car needs they want 700us In pieces I found in O'Reilly same pieces for 400..sears automotive the worst experience. .. Add comment

Horrible wait times. Needed a simple alignment. Was told 3 hours. Wasted my entire Sunday afternoon waiting around only to return to the shop 3 hours later to find out my vehicle had not even been started yet! Add comment

  • Jul 24
  • Service Centers and Customer Services
  • Tampa, Florida
  • Sears Auto Center Brake Evaluation
  • 17
  • REVIEW RATING 4/5

Went into Sears Automotive for a brake diagnostic. Made an appointment, but had to wait five and a half hours. They said the work was done. I paid $425. Driving home, the "low tire" light came on. Called, and they told me to bring the car back. I did, they filled the tires with air, but the light stayed on and they told me there was no one there who could help. Then, this morning, all of the... Read more

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