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Sears Auto Center

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44 complaints

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Sears Auto Center is a broadline retailer with specialty retail stores in the USA and Canada. The company provides drive in service, walk-ins or appointments and more. Sears Auto Center has a wide assortment of tires, batteries and chargers, exterior accessories, interior accessories, under car and hood, outdoor shelters, electrical systems and much more. The company offers products from such famous brand as Michelin, BF Goodrich, DieHard, Craftsman, Goodyear, Bridgestone, Falken etc. The Center has more 850 locations nationwide to service. The company provides its clients with services like oil changes, alignment, brake, Diehard batteries. It also carries automotive products such as performance suspensions, custom wheels, navigation systems and other car electronics. Please try to contact Sears Auto Center Customer Service directly prior to posting any complaints on this site.

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Sears Auto Center Complaints & Reviews

Sears Auto Center Reviews

47Dianne
Sears Auto Center - Sears Tractor Maintenance/Tune Up "Scam"
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Scheduled on-line appointment with sears.com to have my craftsman lawn tractor serviced offered at $169.99 which included parts and labor (blade, spark plugs, filter). Guy shows u...

#316507
May 04, 2012
49

Anonymous
Sears Auto Center - Sears DOESN'T HONOR TIRE WARRANTYS
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I bought a set of 80 K Michelin tires, one failed at 51 K and Sears basically told me to pound sand. They inferred it must have been MY fault! -even though my alignment was good...

#309232
Apr 01, 2012
155

Anonymous
Sears Auto Center - Se#rs auto DM Dan R*skey
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Dan uses his job to sleep with other female managers. People ask around. The company does not care, he is wasting a lot of the companies money by doing this, since he is doing thi...

#305779
Mar 18, 2012
242

Anonymous
Sears Auto Center - Sears does not honor battery warranty
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Gold Diehard battery (3 years replacement/100 months prorated warranty) failing after 27 months. Had to jump car 7 times in last 3 months. My auto mechanic tested battery cells ...

#303267
Mar 08, 2012
317

Robwar24
Sears Auto Center - Sears is horrible - 1 week break job
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

(For those looking for short version, here it is: Day 1 sears messed up lug nut, Day 2 Sears messed up another lug nut, day 3 Sears messed up another 3 lug nuts, and Day 4 Sea...

#289472
Jan 16, 2012
313

7devils
Sears Auto Center - SEARS: Profit Before Saftey
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I brought my truck onto sears for a diagnostic on the brakes. Nothing else was wrong with the car. The called and said your truck is ready come pick it up it will be $1700. I got t...

#284945
Dec 29, 2011
358

Anonymous
Sears Auto Center - Sears Bethal Park, PA
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

All,The Bethal Park, PA Sears took over 4 hours to install 2 tires on my car. This was after I had waited at the Sears in Washington. PA who did not have my tires in s...

#284308
Dec 27, 2011
294

Jan kisiel
Sears Auto Center - Sears auto distroyed engine won't pay damages
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Sears auto center. Fairfax. Va. destroyed my daughters suv engine because the coolant exchange was not done correctly. Air was left in the cooling system and it caused the engine ...

#283519
Dec 22, 2011
413

Anonymous
Sears Auto Center - Sears Auto has Bad Employee Manners
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I went to Sears Auto the other day for the brakes and the oawil chain. By the way, I am Chikkkavajjadra Patel. Has I walked in and said I am here for the brakes and the oawi chain,...

#280748
Dec 11, 2011
480

Anonymous
Sears Auto Center fires employees unrightfully
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I work at Sears Auto Center in Columbia Maryland. I have worked for the company over three years. I was fired today for theft which I didn't commit. They said they have video o...

#278354
Nov 30, 2011
475

Queens G...
Sears Auto Center - Wrong tires ordered
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

After going back four times to get tires, Sears Auto in College Point told me that the tires cam in the wrong size. They made me wait there for 2 hours, and then told me to come ba...

#273443
Nov 07, 2011
287

Anonymous
Sears Auto Center - $637 oil change !!!!!!!!!!!!!!
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Went to Sears in Leominster,Ma for an oil change 2 months ago. After the oil change I noticed the next day I had oil spills in my driveway. So I looked underneath and found oil lea...

#273410
Nov 07, 2011
481

Reneek
Sears Auto Center - Sears service center
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

We continue to have issues with the service center concerning the repair of our dishwaher!! The technicians who have come to our home have been helpful BUT the employees at the se...

#272312
Nov 02, 2011
267

Kaddy
Sears Auto Center - They ruined my engine when I went in for an oil change
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I took my car to a local business (Sears) and I trusted them because they are a nationwide chain. They ruined my car by not changing the oil properly (I have since heard that this ...

#271272
Oct 28, 2011
448

Ferant316
Sears Auto Center in Marlborough, MA Ruined My Snow Tires
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I took my truck to Sears to get new all-season tires put on on 4/10/10. I paid $1122.89 for my new tires and hazard protection on the tires and left an instruction line to Save 4 ...

#270944
Oct 27, 2011
496

Anonymous
Sears Auto Center - Sears automotive dropped a starter on my radiator and ruined my engine
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

In March of this year I took my car for tires and asked to check my starter. My starter needed to be replaced and during the process Sears Automotive dropped it on my radiator whi...

#270410
Oct 25, 2011
834

BKap
Do Not Trust Sears Auto Center Paramus NJ
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Took car in for a repair and I was promised completion time, so I could get to work. After wasting two hours, they finally received parts 20 minutes before I needed ...

#268300
Oct 15, 2011
398

Mindyarlee
Sears Auto Center - Auto service
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I had a two year ordeal involving very scary safety concerns from the Maplewood Sears location. I contacted the store several times and got the run around. After a payi...

#264553
Sep 27, 2011
305

Anonymous
Sears Auto Center - Sears Auto cracked my windshield
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

We went to get new battery and tires at sears. Came to get car at the end, and there was a huge crack in the windshield. We got manager and he called his boss, Mark...

#263976
Sep 24, 2011
347

Eroc58
Sears Auto Center - SEARS Did not honor tire price or rebate
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I got a quote for tires online at Sears Tire Center for the local Sears store for both my dad’s car and mine. I went to the store with my dad and he purchased his tires at the qu...

#261979
Sep 14, 2011
467

Anonymous
Sears Auto Center - Did not honor tire price or rebate
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I got a quote for tires online at Sears Tire Center for the local Sears store for both my dads car and mine. I went to the store with my dad and he purchased his tires at the quote...

#261972
Sep 14, 2011
342

Adi2uds
Sears Auto Center - Sears Automotive tries to sell you what you don't need.
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I took my car in for a new battery at Sears Automotive. When they called to tell me my car was finished, the serviceman told me as a courtesy they checked out my car and that alig...

#259940
Sep 05, 2011
326

Screwedb...
Sears Auto Center - Failed to follow specific tire mounting instruction /discarded my tire i wanted.
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Sears Auto in Manchester ,CT. Simple tire mounting instructions for 2 new tires failed to be followed through . front right discard ,rim with flat from the trunk discard ,fr...

#257334
Aug 23, 2011
387

Anonymous
Sears Auto Center - Parts not delivered
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I ordered parts from Sears and was assured that they would be delivered on the 15th of Aug. They never came on the 15th so I called and talked to a supervisor and she said that the...

#255632
Aug 15, 2011
315

Dzmysk
Sears Auto Center - Front Brakes replacement noise
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

This about my Subaru Forester, 2006 which I took to Sears Auto Center at Oakland Mall in Troy, MI. I took my Subaru Forester, 2006 (49,400miles) to change the front brakes (...

#248255
Jul 11, 2011
412

Mrunsati...
Sears Auto Center - Over charged and work not completed after 8 hours
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

The Sears auto service at the Pembroke mall location, Virginia Beach, VA is in total disorganization! A quote for the replacement of two struts was given 17 May 2011 for 243.18. I ...

#238387
May 18, 2011
623

Krasher67
Sears Auto Center - Oil change that costed thousands,don't let them touch you car
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Brought my ford f150 in for oil change, service tech. call me and says that my rack-n-pinon was leaking ok i will be right there to take a look when i got sears auto center the tec...

#236770
May 10, 2011
623

Bsilver2...
Sears Auto Center - The worst for automotives!!!
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I have never had good service for oil changes. The last time I got an oil change it took 3 hours! We had already been shopping in the mall for 2 hours when I noticed that they had ...

#236640
May 09, 2011
433

Anonymous
Sears Auto Center - Sears ***
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

Sears Auto Repair in Jersey City, NJ (Newport Mall) is a rip off joint. They do not honor their own warranteed parts and they lie and tell you that parts are bad and need to be re...

#234102
Apr 24, 2011
520

Hap Call
Sears Auto Center - Sears parts and shipping
5.0 3333 Beverly Rd Hoffman EstatesIL60179 1-800-349-4358 http://www.sears.com/shc/s/nb_10153_12608_NB_CSInternationalShipping?#returns?adCell=W3&adCell=WF

I'm having problems with getting parts from Sears for Craftsman tools. In the last incident, I needed a 1/2" x 1/2" x 1/2" switch for my Craftsman weedeater. The cost of the sw...

#229228
Mar 27, 2011
592
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Related Information

Service Centers and Customer Services
Service centers and customer services are places which specialize in automobile maintenance, repair and sometimes modification. At the present time, these centers offer the following services: Oil Changes, Tune Ups, Exhaust, All Maintenance, Tubes & Hoses Repair & Fabrication; Cruise Control Installation & Repairs; Fuel Injection Systems & Carburetors; Cooling System Service & Repairs; Transmission Service & Clutch Replacement; Steering & Suspension; Brakes Starting & Charging Systems, Batteries; Electrical Wiring & Switches; Air Conditioning & Heating; Engines; as well as Transmission Replacement. They often have to quote prices for their customers before commencing work or after partial disassembly for inspection. In the recent time, there have been hundreds of complaints posted against the automobile service providers, since the latter do not confirm the responsibilities, obligations and promises; charge too much money and do not fix the vehicles properly.

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