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1.6 Based on 102 reviews
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  • Customers like
    • Suck 4
    • Pricing 2
    • Some of the people tried to help 1
  • Customers don't like
    • Unprofessional staff 8
    • Waiting time 7
    • Never fixed problem 5

On Aug. 24,2013 I purchased 2 p225/75r16 tires from the Casper, Wyoming Sears store. I had no trouble or warning lights afterward. On Nov. 11, 2013 I purchased 2 p225/75r16 tires from Skyline Motors in Rawlins, Wyoming. Shortly thereafter the tire preasure warning light came on and on Dec. 25, 2013 I was traveling to Ft. Collins, Colo. and heard a high pitched whine and then suddenly it stopped. When I returned to Rawlins, Wyoming I had... Read more

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Why even bother to make an appointment? I was 10 minutes early, and I waited a full hour before my car was even on the rack. For an oil change. When I asked why I was waiting so long with a scheduled appointment? "It is just like a doctor's office." No. Doctors run behind because of medical emergencies. Sears Auto Birmingham Alabama. Never again.

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First of all, I was got charged $45 for an oil change. I had a $20 off coupon, but they only did 10. They finally figured that one out. Then, they told me it would be no longer than 45min. It ended up taking over 2 hours. Within the first hour they called me with some "suggestions". I said no. If they were looking at my car, why was the oil change not done? Finally, when they said my car was "done" I got there and it was still in the garage... Read more

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We bought four tires from Sears for a 2014 Lexus. What a mistake! The cars were installed by Sears. A thumping noise could be heard from the tires less than a year after they were purchased. Two visits to Sears gave us two different answers, but they said the tires were perfectly fine. After a visit to Lexus, we found out that the tires were cupped and therefore ruined. Now the manager at our local Sears (Larry, midway Mall, OH) says the... Read more

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I bought a sears diehard battery about a year and a half ago ever since I bought this battery when I start my car it sounds a week. I return the battery because it is now dead to a store 40 miles from my home because Sears is closing down auto centers left and right. When I went there all they said is they have to do a simple test, the man put the tester on my battery then said that he cannot print a receipt the battery needs to be charged. They... Read more

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How the *** am I supposed to call the auto center for an apartment when nobody answers the phone all day. I'v been calling for an hour. I asked for every department and nobody answers the *** phone. Sears corporate should throw away all the phones in the store

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The Sears Auto Center in Chandler, AZ is awful. I scheduled an appointment online for 11AM, anticipating that they'd run late I arrived 45 minutes early. I receive a phone call at 11:15 telling me they can't start my vehicle. When I arrive I got my key and turned the car on in one turn without any hesitation. The fact that they were late and unable to start the vehicle when there is no apparent issue is unacceptable. The lack of professionalism... Read more

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The auto service center at the Westland Mall has *** poor time management. I've been waiting two and a half hours to get a new tire I bought four days ago checked for a nail. And I only had one car ahead of me according to the tech. Absolutely unacceptable.

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My mom went to the auto center to get tired Michelline, but the salesman without asking her or telling her they gave her a different set of tires. They did an alignment to the van without telling her, the salesman took advantage of her because she doesn't know how speak English.

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This is my first visit at a Sears Auto Center on Niagara Falls Boulevard in Amherst, NY and it will not be my last. I went in with a conventional oil change groupon on Friday August 5th, 2016 (11 am) to use on my 2015 Honda Civic but after the manager sincerely advised me that I need to use synthetic blend or else my warranty would be voided. He was patient, kind, and genuine-something I'm not used to at car places (as someone who has no idea... Read more

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Sears sucks I was literally just hung up on by customer rep in the automotive department because I asked a simple question do not buy tires from these people

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